Solutions Consultant

Job Summary

As an integral part of the CallMiner Sales Team, a Solutions Consultant is accountable for technical and analytical pre-sales activities to facilitate and drive a successful sales process. Responsibilities include engaging prospects on the technical aspects of the CallMiner solution, presenting effective demonstrations of the CallMiner solution, matching prospects' business requirements to solution functionality, conducting proof-of-concepts, leveraging prospect data to deliver compelling ROI stories, and responding to RFP/RFI/RFQ requests. A balance of analytical and consultative skills is essential, as this position, will be relied upon by the internal sales teams to deliver an effective sales message.

Responsibilities

• Assist in the achievement of 100% and above of sales targets

• Develop strong relationships with prospects enabling the sales of CallMiner products and services
• Contribute to team success by partnering with sales directors to develop specific strategy and objectives related to each prospect
• Lead the product and technical presentation phases of the CallMiner solution
• Demonstrate how CallMiner's solution enables customers to achieve ROI
• Provide pre-sales technical assistance and product education
• Conduct the proof of concept including technical setup, content creation, and data analytics to develop ROI stories which are presented back to prospects
• Assist in the development of product demonstrations
• Assist in the technical / product / functional response areas of RFP/RFI/RFQ requests
• Coordinate with technical and products experts to engage with prospects when appropriate
• Produce supporting material for the sales team
• Record and maintain client contact data
• Convey prospect/customer requirements to Product Management teams
• Assist with marketing activities related to shows, seminars and conferences

Requirements

• Well-rounded pre-sales, business consulting, or analytics, background with minimum of 5+ years of experience

• Bachelor's degree, preferably in Business, Linguistics, Computer Science or related field
• Comfortable in the dynamic atmosphere of an entrepreneurial organization with aggressive sales goals
• Ability to organize and manage own work, projects, priorities, deadlines and follow up on assignments with minimal direction
• Strong presentation and communication skills with an ability to explain technical and functional concepts to solve business issues
• Strong written and verbal skills
• Must be able to work independently, yet comfortable in a collaborative, team-oriented selling environment
• Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution
• Technically competent with the ability to quickly learn new technologies, serving as a SME on the CallMiner solution
• Familiarity with AI technologies including Machine Learning and Generative
• Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences
• Familiarity with basic syntax and Boolean search operators, SQL Database experience desired
• Strong Microsoft Excel skills

Other Skills (Beneficial)

• Full professional proficiency multilingual candidates encouraged to apply (Spanish, French)

• Exposure to contact center metrics, architecture, and/or business intelligence analysis
• Industry experience in Collections, Financial, Healthcare, Performance Marketing, BPO, etc.

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 & 2022 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.