Solutions Consultant, Digital Gvmt. Platforms (Australia)

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.

Granicus is seeking a Solution Consultant for our Australia Gvmt. Digitial Platforms and Services team! The Solution Consultant is a highly strategic technical consulting resource for Granicus. This person is responsible for actively driving and managing the technology evaluation stage of the sales process, working cooperatively with the sales team to help our federal, state, and local government customers identify the best-fitting solutions to meet their service delivery goals.

At Granicus, we value every conversation as an opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply a user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches.

Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible to provide agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.

Solution Consultants identify technical issues assuring complete customer satisfaction through all stages of the sales process, establishing and maintaining strong relationships throughout the sales cycle. They create combined solutions of services and technology to facilitate critical business objectives for Granicus customers. A good Solution Consultant needs to be an expert in government technology and business practices – and have excellent communication skills to work with various leaders throughout the agency to support the goals and objectives of the organization.

The opportunities to make a difference while designing solutions for the public sector are limitless. Projects range from designing and demonstrating the possibilities of a rural county’s digital communications initiative, to technically architecting a state-wide social services communication initiative, to creating a proof of concept for a large federal agency’s digital audience project in a short timeframe. This position reports to the Manager of the Solution Consulting team and works alongside other Enterprise Solution Consultants within our Local Enterprise, State, and Federal sales teams.

Within Granicus, we're the Enterprise Solution Consulting Team – a cross-functional team of solution consultants, architects, and strategists focused on helping agencies determine what solutions will best meet their needs.

**Candidates must live in Australia, & have Australian Citizenship or Perm. Resident Alien status to be considered. This is due to the government-related work our clients perform. **

What your impact will look like:

• Evaluate internal functions, business development strategies, and IT processes – and suggest improvements.
• Create business architecture models to reflect the organization's strategies and goals.
• Evaluate agency systems for discrepancies, vulnerabilities, and improvements.
• Work with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.
• Meet with agencies and help them reimagine the connection between people and the government.
• Develop and deliver effective Pitch, Solution, and Technical Demonstrations of key aspects of Granicus solutions that show how the solution will help the customer achieve goals.
• Build and maintain a library of solutions, customer examples, supporting collateral, and POCs.
• Build and maintain demonstration websites and assets that will be used by our team and others throughout Granicus.
• Guide technical scoping conversations with the agency and our Granicus implementation teams.
• Assist with sales and our own team's learning paths through content, coaching, and training projects.
• Learn the full suite of solutions that make up the Granicus platform through constant training, review of product releases, and internal product discussions.
• Assist with lead generation and marketing efforts through webinar and conference support.

You will love this role if you have / are:

• Four or more years of pre-sales, consulting, or customer-facing service delivery experience
• Current or prior government experience and savviness (FT/PT employment, military, or volunteering)
• Expertise in core UX/CX skills, such as human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. – ideally supporting a government client
• Achievement and experience articulating SaaS solutions and their value.
• Ability to articulate technical solutions to a non-technical audience, both externally and internally
• Technical proficiency with business tools such as Office, Salesforce, and Teams
• Strong desire to work in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Strong written, verbal, and presentation skills, workshop facilitation skills, and cross-functional leadership skills in a heavily client-facing capacity
• Track record of continuous learning and solution-finding
• Strategic thinking skills, with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions.
• Ability to enlist internal stakeholders to help navigate client relationships.
• Ability to be flexible in a changing work environment and to work well under pressure.
• Experience and/or enthusiasm for working with government.
• Passion for public service, citizen engagement, and all things digital
• Ability to thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Personal drive and determination to succeed through communication and collaboration.
• Commitment to making a difference!

Other Traits for Succcess:

• Demonstrate a polished, professional relationship with colleagues and customers.
• Assume positive intent.
• Collaborative. Create space for and be open to different expertise and experiences.
• Dependable and reliable for our customers and our colleagues.
• Organized and manage your own workload.
• Proactive. Be willing to jump in, not wait to be told.
• Willing to try something new, not dependent on documented examples.
• Empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. 
• Open to feedback. Listen with the same passion with which you want to be heard.
• Curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Benefits to you:

• A flexible working environment. This is a remote working role.
• Quarterly "unplug" days, a paid day off from the company to relax and recharge.
• The opportunity to work with an established, global GovTech leader with a unique value proposition and platform offering.

Security and Privacy Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.