Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team. This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises. As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs.
This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).
Responsibilities:
- Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments.
- Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes.
- Collaborate with sales, product and engineering teams to deliver innovative solutions.
- Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack).
- Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations.
- Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment.
- Lead technical workshops and training sessions to enable customer teams on Aisera’s platform.
- Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights.
Basic Qualifications:
- 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
- Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
- Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
- Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures.
- Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
- Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
- Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
- Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
Preferred Qualifications:
- Experience working in AI/ML-driven SaaS companies.
- Knowledge of ITIL, DevOps, or Agile methodologies.
- Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect).
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Bay Area, CA
$150,000—$200,000 USD
Top Skills
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
_0.png)
