POS-25508
As HubSpot becomes the #1 CRM for growing companies, our product is rapidly evolving in depth and breadth. We are also experiencing high levels of growth across our customer base, especially in our Enterprise Strategic Account customer segment. These customers are our largest, most strategic customers and have the most complex use cases for our products. Due to the complexity of these customer's environments and the rapid evolution of our product, there is a tremendous opportunity and need to help these customers increase the technical depth of how they use our product and integrate into their tech stack.
The team and role
HubSpot is looking for an experienced Solution Architect to join our growing team of Success Solution Architects. Success Solution Architecture is a global team that partners with HubSpot's Customer Success Management team and collaborates with HubSpot customers to share knowledge, best practices and make recommendations to continuously innovate front-office tech stacks that solve for Marketing, Sales and Service teams. We are HubSpot product experts, and we enable HubSpot's global growth by ensuring the technical foundation and continued adoption of existing customers. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on HubSpot and industry best practices. We drive usage, retention and plant seeds for new subscription growth.
In this role you will:
- Define advanced CRM technical solutions to solve our Enterprise customer's complex challenges
- Become a HubSpot product and technical subject matter expert
- Work closely with a team of aligned Customer Success Managers to drive usage and retention across their book of business.
- Activities include collaborating on Success Plans, delivery of Executive Business Reviews and growing technical stakeholder relationships
- Create proof of concepts to demonstrate solution viability
- Examples include mapping business requirements to CRM data models, creating verticalized best practice examples, creating sample reports that highlight marketing ROI, or showing what's possible with CRM UI customization with React.js
- Proactively identify integration and technical architecture opportunities and make recommendations for customers to grow deeper with HubSpot
- Define long term technical and strategic platform roadmaps to help our customers integrate HubSpot deeper into their business processes and go-to-market technology stack
- Recommend the right internal and external services resources to execute on the roadmap
- Communicate and build relationships with senior technical and business customer stakeholders
- Drive critical KPIs including integrations, usage, retention and attached professional and partner services
To excel in this role you will need:
- 5+ years experience in a customer-facing technical consultative role (i.e. solutions architect, sales engineer, technical consulting, technical account manager) where you lead technical strategy conversations or projects
- Technical expertise in CRM, marketing automation, or technical SaaS related customer experience applications.
- Have the ability to turn marketing and sales strategy into technical recommendations
- Technical architecture experience that solves customer business challenges with multi-faceted technology
- The ideal candidate will have a blend of experience using some of the following technical skills and technologies:
- Reactive JavaScript (React, Vue, Svelte etc) or programming
- Hands on experience using HTTP and REST APIs
- Integration architecture and knowledge of integration, reverse ETL or CDP platform tooling (e.g. Segment, Census, Workato, Make)
- Relational Database Systems or data warehouse
- Excellent communication skills with expertise explaining complex, technical concepts to all levels of users
- Strong business acumen (running effective discovery, quickly understanding a business and go-to-market model, crafting business-relevant recommendations) with a history of success owning enterprise segment customer engagements
- Customer focused consultative, problem solving, and issue resolution skills
- Curiosity and a constant desire to learn as HubSpot's platform expands to new markets and technology segment
- Fluency in French and English is essential
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot's use of your personal information.
Top Skills
What We Do
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.
