Solutions Account Manager Retention Sales

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The position of a Senior SAM for Renewals is client-facing and being a member of a multi-functional team in Central Europe. The specific role will cover mid-market and greenfield accounts in Germany.

Within the retention team we are a great partner for both customers and internal peers. We serve as single point of contact for our existing clients covering all solutions of the Digital Experience (DX). Together with our customers we set expectations for their experience, keep ongoing accounts' information up-to-date and support inquiries from our clients to reach a high rate of happy customers. In general our clients are mid-tier brands with sophisticated requirements. Every SAM is encouraged to become the trusted advisor for the clients. Responsibility for all of the DX solutions will give a broader understanding of our portfolio to support and understand customers better.

An excellent Solution Account Manager could be described as being both: Excellent in communication and being passionate about selling new products to help our customers grow! We always support our clients to tackle problems and our peers within the matrix. Every member of the retention team should be capable of handling stressful situations like a pro, constantly looking to expand own knowledge and skills. Our focus is the happiness of our customers and to finally retain them!

What we do

• Being responsible for a specific portfolio of Digital Experience customers

• Work with clients and partners to ensure that customers are successfully using the solutions and keep them

• Support our customers with specific solution resources available and with their issues and concerns (as needed)

• Identify and grow opportunities, ensure growth attainment and assess renewal risks

• Keep customer satisfaction high to derive an outstanding level of customer retention

What we need to succeed

• Strong communication and presentation skills in German and English

• Willingness to discuss and to solve (difficult) customer situations

• Results oriented work, passion and reliability

• Appetite for continued learning

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.