Solution Sales Executive - Service Management (ITSM and ESM)

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.
Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want the Enterprise Solution Advocate to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimise our customer experience. They will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with our own Strategic Account Managers, Solution Engineering, Channel Partners, Product and Marketing organisation.
There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?
In this role, you'll get to:

• Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.

• Work in a team environment with other parts of the Atlassian organisation (channel managers, SEs, inside sales, marketing, services, support, product management, and finance/legal) to ensure prospects are fully educated on the benefits of ITSM, Atlassian's unparalleled technology offering, as well as what it takes to guarantee ultimate success in their service transformations.

• Partner, partner, partner - outstanding accomplishments are the result of great teamwork, and success at the enterprise level "takes a community". Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes.

• Regularly leverage leading tools and technology - Salesforce, the G-Suite, Slack, Zoom, etc - to work effectively both virtually/remotely and on-site with your customers.

• "Be the change you seek" and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.

• And never, ever &@%# the customer.

More about you.
On your first day, we'll expect you to have:

• Proven track record of over-plan sales achievement.

• A minimum enterprise selling experience of 5-10+ years working in field sales for software companies in the areas of IT Service Management, Workflow and Automation, Digital Transformation, agile PPM or other enterprise solutions.

• 2+ years of ITSM sales experience is important in this role

• A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.

• Excellent business insight! Understanding of how to position and sell value, calculate return on investment, and strategic selling.

• Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.

• You are Humble, Hungry and Smart with big EQ.

• While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.

• You aren't satisfied until our customers are enthusiastic references.

• An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to "get stuff done".

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .