Solution Manager – MCX Core

Position Summary

Why join our team?
The role is located in the Samsung Networks Europe’s (SNE) team of Mission Critical Solution delivery. The team is determined to enter the Public Services domain in Europe with our market leading portfolio of products ranging from Device Clients, RAN, Core and MCPTX Application Services.
The Solution Managers sit in the Solutions team under the leadership of the Solutions Director and play a key role in SNEs mission as the team who interface directly with our customers to understand their current products and evolution needs and can explain the technical advantages and superiority of our solutions.
By joining us, you join a team of highly motivated technical sales specialists who are trusted to define and implement what they deem the best approach to the customer supported by a strong team of colleagues locally and in our Korean Headquarters.

Role and Responsibilities

You will lead the technical relationship for the development and lifecycle for MCPTX Core solutions and are the trusted adviser in all technical discussions with both internal/external partners and customers.

• Working with internal team members to develop the MCX feature roadmaps aligned with customer requirements, product evolution and 3GPP releases.

• Stay updated on the latest developments in the Critical market, industry standards and releases to maintain a strong technical understanding.

• Lead workshops and presentations on the MCX solution - demonstrating the product functionality and benefits.

• Lead programme technical reviews such as PRM and TRM to present and explain new features benefits and gather user feedback.

• Coordinate Feature Requests, gathering all required details to enable R&D and commercial teams to develop timely and accurate responses.

• Collaborate with peer Solution Managers to regularly review the complete e2e ecosystem and ensure any limitation or risk which could affect performance or functionality is highlighted and handled within the Program.

• Responsible for establishing excellent relationships with key influencers as well as decision makers and running the end-to-end process for product lifecycle.

What we need for this role

To be successful, you will possess the following skills and attributes:

• SC Clearance (valid current SC clearance is preferred but must be eligible for SC)

• A comprehensive background knowledge in 4G/5G Core technologies, in particular Voice/Video and Data services to Mission Critical users and applications

• Expertise in IMS and VoLTE call scenarios,QoS, Prioritisation and Pre-emption techniques in particular when overlaid on commercial LTE/5G networks.

• Background in network design and deployments, with emphasis on integration to multi vendor environments.

• Experience in deployment of Core Network Functions in both Virtualised and Containerised architectures.

• In depth knowledge of 3GPP specifications and features.

• Excellent presentation and interpersonal skills with written and spoken English.

• Ability to maintain high standards or work and remain adaptable to changes in a dynamic working environment.

• You have an Engineering degree or equivalent experience in Computer Science, Electronics, Telecoms or any related field

• You have proven experience in the Telecoms industry in a similar or related position.

• Awareness of GSMA NESAS, Common Criteria and UK TSR requirements for secure product development.

What does success look like?

• Highly motivated and self driven to understand and resolve technical issues and provide explanations suitable to the target audience.

• Coordinate and conduct design workshops to ensure all customer needs are included in the solution delivery plan and aligned with all stakeholders.

• Collaborate with PMO function to deliver timely updates on project activities and ensure all risks are categorised and monitored in the appropriate reports.

• Develop strong and effective working relationship with customers and partners

• Create and maintain product lifecycle updates for HLD/DLD design documentation.

The interview process

Following the screening of candidate CVs there will be a 2 stage recruitment process covering technical and suitability topics:

The technical interview will involve candidates demonstrating their in-depth knowledge of Core, IMS and Mission Critical functionality and Core network architectures This could involve descriptions of key network components and topologies highlighting relevant interfaces and protocols or talking through 3GPP standard call flows to demonstrate the candidate’s depth of knowledge and communications skills.

The suitability interview will involve a wider review at the candidate’s suitability and availability to accept the role if offered and their motivation to join Samsung. It will cover topics such as:

Willingness to be UK SC cleared, understanding of the role, flexibility to work at various project or customer locations and cultural “fit” into a small highly motived team.

Skills and Qualifications

Benefits of working at Samsung include

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Healthcare cash plan or private medical – family cover

• Income protection

• Enhanced pension contribution

• Three volunteering days each year

• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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