Solution Engineer

Protected, Mediaocean's verification business, is revolutionizing ad verification in today's complex digital landscape. Leveraging advanced machine learning, AI, and a cutting-edge technology stack, Protected offers comprehensive services including fraud/IVT detection, brand suitability and safety, viewability, and other key metrics. This sophisticated approach not only enhances ad performance but also drives significant cost efficiencies for both buyers and sellers.

As an MRC-accredited and TAG-certified solution, Protected goes beyond traditional verification methods to provide deep insights into attention, quality, and brand safety. Their innovative strategies challenge industry norms, optimize verification practices, and streamline processes, particularly in programmatic and closed environments. These services, combined with our commitment to cost-effectiveness and robust support, has attracted Fortune 100 clients and positioned Protected as an exciting growth business within the established Mediaocean ecosystem. 

We are looking for an individual who has a very strong technical orientation, hands-on experience with integrations and onboarding processes. This includes vast AdTech experience with deep technical understanding(JS, HTTP, HTML, etc.’), and deep familiarity with specific AdTech related products (VAST, OMID, programmatic, wrappers, ad servers). Responsible in nature, and a problem-solver at heart. In this role, you’ll be a part of our Solution Engineering team and act as T2 technical support and research for the T1 TAMs and directly communicate with clients as needed. In more complex and/or strategic opportunities, you will be involved in the day to day support the TAM until full hand-off. You will assume onboarding responsibilities and will assist our global team to achieve our mutual goal – win and retain clients through superior service, alongside a technological stack that we are proud of. 

 In addition, you’ll be busy with data monitoring, and closely collaborating with R&D. You will own, manage and lead projects related to various areas, all with the shared goal of continuous evolvement towards improving our Verification offering.

What You Will Do:

• Consulting and guiding our customers regarding the technical implementation 
• Define technical requirements and provide guidance in the use of the Verification solutions. 
• Ability to gather requirements from TAM team and convert these to solutions 
• T2 support, troubleshooting integration / technical issues raised by the TAMs and/or the end-client.
• Communicate with customers to ensure they are leveraging the solution effectively. 
• Guide the Research team when you find anomalies or irregularities, including preparing the base analysis and framing the investigation for maximum efficiency.
• Perform data analysis (SQL and Excel) to guide and advise your customer 

Who You Are:

• Consulting and guiding our customers regarding the technical implementation 
• Define technical requirements and provide guidance in the use of the Verification solutions. 
• Ability to gather requirements from TAM team and convert these to solutions 
• T2 support, troubleshooting integration / technical issues raised by the TAMs and/or the end-client.
• Communicate with customers to ensure they are leveraging the solution effectively. 
• Guide the Research team when you find anomalies or irregularities, including preparing the base analysis and framing the investigation for maximum efficiency.
• Perform data analysis (SQL and Excel) to guide and advise your customer 
• You Should Be Passionate About:
• Identifyingnew trends in constantly evolving digital environments such as CTVand SSAI 
• Working in a cybersecurity product company within the Media vertical 
• Having an actual impact on our product as well as our customers 
• Acting as a multi-facet function, and getting it DONE.

Why Mediaocean?

• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, 12 weeks of paid parental leave (after 6 months of employment)
• Total Rewards: Competitive salary, Full benefits package starting on your first day, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), Professional training/Tuition reimbursement
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment

 If you are a motivated and experienced AdTech professional with a passion for driving results and building relationships, we want to hear from you! Apply now to join Protected Media and help us shape the future of advertising verification.