Solution Engineer

Posted 22 Days Ago
Be an Early Applicant
2 Locations
Mid level
Cloud • Information Technology • Security • Cybersecurity
The Role
The Solution Engineer collaborates with customers to design networking and mobility solutions that address various business challenges. Responsibilities include developing proposals, project documentation, and cost estimations while establishing trusted relationships with clients. They assist the business development team in identifying technology solutions and ensure customer satisfaction throughout the sales cycle.
Summary Generated by Built In

Detailed Description

Align with customers, partners, and internal teams. creating solutions to drive business value. 


Duties/Behaviors

• Assist in the design of networking and mobility solutions to fix a diverse range business problems for variety of customer verticals, using the best technology solutions to meet specific business needs

• Assist Solution Architects in the business development life cycle to identify and qualify current networking and mobility offerings and validate emerging product offerings

• Become the customer’s trusted technical advisor on projects for smaller accounts, and establish relationship with customer independent of the account manager

• Maintain a professional demeanor when dealing with customer; interact at all levels within the customer organization

• Discuss customer business goals, and provide evaluation and direction in both operational processes and technical architectures

• Write proposals, reports, and general project documentation

• Development of level of effort and cost estimations for completion of product solutions

• Development of Statement of Work documentation for the completion of product solutions

Education: 

Bachelor’s degree or equivalent in related field experience

Experience:

 • 3+ years network or mobility design and/or implementation experience and customer facing solution-based selling.

• Proven work experience dealing with major customer accounts.

Technical Skills:

• Knowledge of core technology services and design of the most core networking solutions across a broad range of customer verticals

• Strong network protocols and design

• Broad-based technology understanding and competence in multiple technologies and solutions

Professional Skills:

• Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle

• Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions

• Ability to integrate all business processes to optimize opportunity, profitability, and productivity

• Ability to present networking solutions to a variety of technical and nontechnical audiences

• Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts

• Strong ability to write proposals, and create of proposal templates and best practices

• Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions

• Strong understanding of business principles, key drivers, and business models

• Customer-service oriented

#ZR

Top Skills

Networking
The Company
HQ: Houston, TX
450 Employees
On-site Workplace
Year Founded: 2002

What We Do

Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.

NETSYNC is an NMSDC-certified minority business enterprise (MBE), federally certified woman-owned small business (WOSB), and HUB-certified value-added reseller (VAR), specializing in the implementation of comprehensive IT life cycle solutions for a wide array of organizations.

As a Cisco Gold, Master Collaboration, and Master Security Partner; an HP and Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading technology manufacturers, NETSYNC has extensive experience performing large-scale implementations and deploying complex IT solutions for K-12 and higher education institutions, civic organizations, municipalities, government agencies, and corporate clients across several industries, including energy, healthcare, retail, and financial services.

Based in Houston, TX, with international offices, NETSYNC uses a blended approach that is both consultative and collaborative. We work with our clients to assess their needs, architect innovative technology solutions to meet those needs, and offer 24/7 access to our team of engineering experts who exceed clients’ expectations. This approach has earned NETSYNC numerous customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients.

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