Solution Engineer

Zayo Solutions Engineers are critical to driving mutual success for Zayo and our customers.  They serve as trusted technology partners to their customers to reveal what’s possible to make their businesses run better, faster, and smarter.

In this role you will be the trusted expert in telecommunications technology and Zayo’s products, consulting with customers to collaboratively design solutions that customers need.  Using a combination of your technical, sales and communication skills you will engage in conversations with customers to discover, understand and analyze requirements and develop tailored solutions that incorporate industry leading practices to enable our customers to realize their goals.  In concert with the other members of the sales team, you will present your work as a compelling solution that drives business value for the customer.

Responsibilities: 

Sales

• Understand customer business challenges, goals, and environment

• Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close

• Develop strong relationships with customer’s technical staff

• Build and communicate the customer-specific value proposition with client executives and key partners

• Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied

Solution Design

• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.

• Design the right solution options to meet the customer’s needs

• Ensure the feasibility of the proposed solution with the operations and product teams

• Document and diagram solutions to clearly outline all technical components

• Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design

• Engage more senior peers for assistance in the most complex customer designs

Education

• Actively participate in bidirectional knowledge sharing with your Zayo and Zayo’s business partner peers 

• Help develop the product and technical acumen of your sales counterparts

• Invest in yourself through continuing education, both formal and informal

Qualifications

• Bachelor’s degree in computer science, engineering, or related field; or equivalent business or military experience

• 2+ years pf experience in technical sales engineering / support role(s) within the telecommunications industry

• Excellent communication skills - written, verbal, listening, reasoning and objection handling

• Proficient knowledge and use of common business applications including the Google and/or Microsoft suites

• Ability to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplines

• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.

• Strong technical skills in networking including optical, routing and switching

• Ability to create technical designs and diagrams of customer solutions

• A results-oriented mindset

Rewards

• Competitive compensation including sales incentive plan

• Generous paid time off policy including 30 days paid time off, one floating day and two volunteer days off per annum

• Fitness membership discounts

• Employee assistance programmes including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.