Solution Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Be part of our international team, apply today and join our award-winning Fortune 500® company!

Based in Cyprus, the Solution Engineer works directly with our European sales team to support new name and existing client sales engagements, from early-stage meetings through to handover to our implementations team.

The role will include the following activities: providing day to day and strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Information (RFI) and Request for Proposal (RFP), presentations, prospect visit management, and prospect meetings. The role serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects.  Manages all sales documentation and deliverables, ensuring accuracy and availability. Provides updates/reports of prospects to Senior Management. The role will also include travel to meet prospects and clients face to face.

Key responsibilities include:

• As the issuer processing Subject Matter Expert (SME), you’ll provide strategic support to Sales during various phases of the sales cycle.

• You’ll create, review, and/or lead the creation of proposal materials for existing and prospective clients, facilitating preliminary call activities, performing prospect research, presentation preparation, compiling and/or developing collateral materials, and/or meeting preparation / follow-up.

• You’ll run value proposition sessions with internal teams to develop strong, quantifiable and winning themes to build our responses around.

• You’ll complete and review documentation in response to a Request for Information (RFI) and Request for Proposal (RFP).

• Create and lead pitch presentations to prospective clients, to include storyboarding and creation of compelling presentation material, and coaching of the bid team to ensure consistent messages are being delivered.

• Complete solution design work, addressing client requirements and working with internal technical and commercial teams to formulate a winning proposal.

• Deliver product demos against prospect requirements – working with TSYS Product teams to bring our solutions to life with prospective clients.

• Facilitate the development of sales strategies with other inter-company departments and other partners (vendors) involved in the sales process for individual prospects.

• Work in close liaison with Marketing and/or product owners to gather information and materials for sales offerings.

• Identify coaching/mentoring opportunities and provides less experienced Solution Engineers with feedback and advice regarding sales support activities.

• Assist management with the coordination of strategic Sales Team activity that may not directly involve a client / prospect such as team education, trade show participation, etc.

• Compile information and prepare reporting of strategic sales activities and key sales metrics for management to present to the executive leadership team.

• Remain knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Maintain a comprehensive knowledge of all applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.

Essential requirements:

• Extensive experience in the payments industry – 10 years plus ideally, with a significant portion of this in issuer processing.

• Must have good standard of English. Other languages would be useful but certainly not essential – Spanish and German would be of interest. 

• Good understanding of latest trends in IT – cloud computing, big data, APIs etc.

• Willingness to travel, to meet prospects and internal TSYS teams, growing your internal and external networks.

• Experience presenting to mid-level / senior audiences.

• Strong writing skills, able to clearly and concisely convey TSYS value propositions in proposals and presentations.

• Advanced ability to be an effective problem solver and act quickly to resolve issues.

• Effective listener and communicator who is able to be a reliable strategic partner to the sales team.

• Team player, helping out on opportunities across regions depending on work stack, and proactively supporting and coaching more junior members of the team.

• Effective relationship building, to grow both internal network at TSYS in order to create accurate, up to date sales collateral; and external network to gain industry / prospect insights.

• Strong analytical skills, able to identify prospect needs and develop a tailored value proposition and solution with clearly identified benefits to differentiate TSYS against our competition.

• Technical experience an advantage – knowledge of solution architecture, integration patterns and different SDLCs.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

• Private medical insurance for you and your family, non-contributory, in and out patient cover

• A well-established, strong provident fund

• Life insurance (3x base salary)

• 21 days’ holiday increasing with length of service, plus 14 public / bank holidays

• Flexible working (hybrid model – part from home, part from office)

• Wellbeing initiatives with access to support services

• On-site subsidized canteen & barista

• Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room

• Store discounts

• Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].