Solution Consultant Level

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The role of the Solution Consultant is to provide pre-sales support to the Enterprise sales teams helping to close large Creative Cloud opportunities. You will also support Marketing teams, customer success and Product management teams. Responsibilities include pre-sales analysis, RFP management, competitor analysis, public speaking engagements, customer workshops and the effective demonstrations of the Adobe’s Creative Cloud solutions.

You need to be a good communicator and speaker as this role involves speaking convincingly on new solutions and Industry trends, what’s new in our technologies and how these impact the creative workflow within different industry verticals. You will also work with Adobe’s product marketing teams to provide industry and market feedback to help to shape our solution’s directions.

The role is responsible for providing thought leadership, handling customer expectations and driving large customer opportunities. To be successful you need to possess a high-level of integrity, enthusiasm and drive. This includes supporting account executives through the sales process, and demonstrating the extended internal teams to support our customers through the sales lifecycle and transition to the account support team.

We are looking for someone that has previous customer facing sales support experience, ideally with a knowledge of Adobe’s Creative Cloud solutions. A good technical background of SAS and cloud solutions.

What you’ll do

The main emphasis of this role is to provide the sales teams with technical pre-sales assistance during a sales cycle with a new or existing prospect, build a strong long-term business relationship with existing named accounts, maintaining visibility of the overall sales objectives and product strategy. This involves offering sales person(s) direction on business and technical requirements and helping support qualification where Adobe’s Creative Cloud solutions can bring significant business benefit to a customer.

This person needs to be self-motivated, able work independently against set goal and must have excellent customer facing skills with the ability to communicate convincingly at “C” level meetings.

Skills we’d like to see (although not critical for success);

• Understanding of creative application’s, creative workflows and solutions
• Familiar with concepts involving API, Web-services, SOA, Application servers, HTML, CSS, JavaScript.
• Understand the use of creative technologies across one or more verticals (e.g. financial services, retail, travel, etc.) or functional areas (e.g. Web Design, Content Management, etc.)
• Exceptional presentation skills and client-facing experience
• Proficient technical writing skills
• Solution selling skills
• Present the Adobe’s Creative Cloud solutions with passion and energy
• Good demonstration skill’s both via web conference and onsite at client offices
• Ability to translate client requirements into Adobe’s Solutions
• Answer business, technical and logistical questions during the sales process through documentation, presentations, and demonstrations
• Assist account executives in creating client presentations and defining solution strategy
• Participate in road shows, conferences, and other sales opportunities
• Document other client product requests and requirements for product management and engineering departments

What you need to succeed

• Experience with Adobe Creative Cloud
• Experience and a track record of success in a technical pre-sales or consulting environment
• Microsoft Office Skills
• Familiar with concepts involving API’s, Web-services, SOA, Application servers, HTML, CSS, JavaScript
• Must be self-managed, responsive, and dedicated to customer support
• Strong verbal and writing skills
• Exceptional organizational, presentation, and communication skills

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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