Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
Your Impact:
We are seeking a talented and motivated Solutions Engineer with 2-3 years of experience to join our dynamic SaaS company. In this role, you will be a key player in bridging the gap between technical and business teams, working closely with customers to understand their needs and delivering tailored solutions using our software platform. As a Solutions Engineer, you will engage with prospective and current customers, providing technical expertise, conducting product demonstrations, and ensuring that our platform meets customer requirements for success.
What You Will Do:
Pre-Sales Activities:
- Understand customer needs and establish Mirakl Connect as the best solution to address their challenges.
- Design and present tailored demos, showcasing the platform’s architecture, technical capabilities, and value.
- Respond to RFPs and provide expert insights on Mirakl’s infrastructure (APIs, security, integrations).
Integration & Launch Support:
- Guide customers during the implementation phase, ensuring smooth and effective platform launches.
- Lead discovery workshops to design architectural blueprints, technical scopes, and integration roadmaps.
- Troubleshoot integration challenges, providing alternatives to mitigate risks and ensure timely go-lives.
Collaboration & Contribution:
- Manage multiple projects simultaneously, adapting quickly to diverse industries and customer needs.
- Contribute to Mirakl’s growth by building reusable assets, seller guides and best practices.
- Maintain up-to-date knowledge of new features, product roadmaps, and market trends to provide cutting-edge solutions.
What You Need to Succeed
Experience & Skills:
- 3+ years’ experience in a Solution Consultant, Solution Engineer, Pre-Sales, or IT Consultancy role.
- Background in e-commerce, ideally with experience in marketplaces, SaaS platforms, or integration projects.
- Strong problem-solving, analytical, and presentation skills, with a focus on delivering customer-centric solutions.
- Ability to engage with all levels of stakeholders, from technical teams to C-suite executives.
- Demonstrated experience designing and presenting technical solutions, including APIs, integrations, and system architectures.
- Familiarity with web technologies: JSON/XML, RESTful APIs, CSV, and responsive design.
Communication & Adaptability:
- Exceptional communication skills with a customer-oriented mindset.
- Ability to jump into new environments, learn quickly, and adapt to dynamic challenges.
- Fluent in English. Additional languages are highly valued (French, German, or Spanish for EMEA).
Logistics
- Willing to travel:
- EMEA: Up to 40% across the region.
- NORAM: Flexible based on client needs.
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Top Skills
What the Team is Saying
What We Do
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Why Work With Us
At Mirakl you will have all the advantages of a start-up environment: innovation, adaptability, autonomy, flexible process, and a real involvement in decision making. Each employee contributes to Mirakl’s success, either as a group or individually, by using their unique skills and working in harmony with our corporate values.
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Mirakl Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
