Solution Architect

What you can expect
We are seeking a highly skilled and experienced Solution Architect to join our Professional Services team at Zoom. The ideal candidate will be responsible for designing and implementing complex Zoom solutions for enterprise clients, ensuring optimal performance, scalability, and integration with existing systems.

About the Team

This role is part of the Professional Services Organization who are responsible for the design and deployment of Zoom Phone and CX solutions. Zoom is a leading provider of video communication and collaboration solutions, dedicated to connecting people through seamless and innovative technology. Our objective is to empower individuals and organizations to achieve more through effective communication and collaboration

What we’re looking for
• Possess a Bachelor's in Computer Science, Information Technology, or related field
• Be proficient in at least one programming language (e.g., Python, Java, C++)
• Have 5+ years of experience in solution architecture, ideally in the video communications or SaaS industry
• Possess a deep understanding of Zoom's product suite and APIs
• Have proficient knowledge of networking protocols, security, and cloud technologies
• Have experience with enterprise software integration and deployment with excellent problem-solving and analytical skills
• Have familiarity with REST APIs and web services and 3rd Party Integrations with UCaaS Platforms
• Have IP Telephony Knowledge (VoIP, SIP), Network Protocol Knowledge (TCP/IP, IP Routing) and Identity Provider Knowledge (IdP's: ADFS, Azure, Okta)

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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