Join a pioneering force in network automation!
At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond.
About The Role
As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate.
Responsibilities
Customer Engagement & Solution Delivery:
- Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
- Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.
- Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
- Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
- Identify and nurture customer champions to drive long-term engagement.
- Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
- Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
- Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).
Cross-Functional Coordination
- Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
- Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.
Technical Expertise
- Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
- Assist sales and technology partners in integrating IP Fabric into broader solutions.
- Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.
Requirements
- 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
- A customer-first perspective with a consultative approach to solution delivery.
- A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
- Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
- Familiarity with server virtualization technologies.
- Basic understanding of programming languages and APIs.
- Strong project management skills with the ability to manage multiple customer engagements simultaneously.
Ways To Stand Out From The Crowd:
- Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools.
- Ability to code in Python, sufficient to develop custom prototype solutions for customers.
- Proven wins as a technical post-sales engineer/architect.
Benefits & Perks
- Competitive commission structure and base salary.
- 25 days of paid time off.
- Health, Dental, and Vision Insurance.
- Employer-matched 401(k) plan.
- ClassPass Wellness Benefit.
- Anniversary Rewards.
Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.
Top Skills
What We Do
IP Fabric’s Automated Network Assurance Platform helps companies empower their network engineers to discover, verify, and document large scale enterprise networks within minutes. IP Fabric automates network infrastructure data collection and provides predefined verifications that highlight inconsistencies, misconfigurations and issues within enterprise networks.
With experience and strength across Financial Services, Manufacturing, Logistics, Public Sector and more, we are ready to support businesses in addressing their key network management challenges with a new, analytically driven way of managing your network infrastructure.
Using a unique network model and algorithms, the system reconstructs network state and simulates actual packet flows to detect critical violations, business-impacting inefficiencies, and verifies policy compliance.
Based on graph theory of mathematics, native visualization of all network topologies and protocols provides unparalleled visibility, answering the question about how the network is running. Beautiful documentation and report outputs can be used directly as part of an existing process or managerial reporting requirements
