ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
Job Overview:
We are seeking a highly motivated and experienced Solutions Architect to join our dynamic team. As a Solutions Architect, you will play a pivotal role in ensuring the successful implementation of our SaaS identity products for our valued customers. You will be the primary technical point of contact, responsible for understanding customer requirements, guiding them through the technical implementation process, and ensuring a seamless and successful onboarding experience. You will also partner closely with existing customers to optimize and iterate upon their implementation of our products, ensuring adherence to ID.me’s standards and best practices.
Responsibilities:
- Customer Engagement:
- Partner closely with a Customer Onboarding manager to deliver an impeccable onboarding experience and an optimal technical implementation
- Act as the technical expert and product SME, prepared to offer guidance on product functionality, requirements, technology, and best practices.
- Establish strong relationships with key stakeholders to understand their business goals and technical requirements.
- Technical Implementation:
- Lead customers through the technical implementation process of our SaaS identity products.
- Provide guidance on best practices, configuration, and customization to meet customer-specific use cases.
- Develop and deliver technical training sessions to customers on our technology, and the requirements to implement it. You will be responsible for ensuring they are equipped with the knowledge and skills to maximize the value of our products.
- Provision and configure customer environments
- Troubleshoot implementation issues and guide customers through resolution
- Collaborate with customers to execute testing procedures, ensuring the reliability and performance of their implementation of our products.
- Technical Account Maintenance and Management
- Be the technical SME for all product related objectives and projects for your assigned customer base.
- Lead technical engagements with customers throughout their lifecycle with ID.me
- Provide technical guidance and consultation through additions of new use cases, migrations, and optimization.
Requirements:
- 5 years of experience as a Solutions Architect, Solutions Consultant, or similar
- 1+ years of experience working with an identity authentication/KYC solution strongly preferred
- Passionate about serving the customer; experience in a customer-facing role like consulting, Solutions Architect, or Technical Account Management
- Fundamental understanding/experience with REST APIs. Strong knowledge of Postman, ReadyAPI, Swaggerhub
- Experienced with at least one standard network security protocol (e.g. OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
- Background in one or more of the following areas: Identity and Access Management platforms, Identity Verification web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), backend development (Java, C#, Node.js, Python, PHP, Ruby)
- Understand basic security features within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF, etc)
- Confident dispensing knowledge to senior stakeholders and respectfully pushing back on customers who are not following best practices
- Technical presentation and communication skills
- Knowledge of the end-to-end software development lifecycle
- Experience with modern software development or operations and their associated technologies
- Bachelor's degree in Engineering, Computer Science, MIS or equivalent experience
- Travel up to 25%
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Pay Range
$180,000—$230,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
Top Skills
What We Do
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 100 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and group affiliation verification for organizations across sectors.
The company's technology meets the highest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me is the only provider with video chat and in-person verification, increasing access and equity. The team is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Our Mission is to make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
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