About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
**This remote position will have a schedule of 9:00am-5:00pm EST M-F, and participate in an on-call rotation when required (1 week duration every 2-3 months)**
As a Boomi Software Support Principal Engineer, you will assist customers through chat, phone, email, and the Boomi Support Portal. Your role involves resolving complex problems related to Boomi's iPaaS solutions. You will also set priorities, drive daily support activities, and work closely with cross-functional teams such as Product Support, Customer Engineering, and Business Operations to escalate and resolve issues efficiently.
What you'll do:
- Deliver world-class technical support to Boomi customers via multiple channels (chat, phone, email, and Boomi’s Support Portal).
- Diagnose and troubleshoot complex integration issues, helping customers maximize the value of Boomi’s iPaaS solutions
- Manage and prioritize customer cases while setting clear expectations and ensuring timely resolution of issues
- Collaborate with Product Support, Customer Engineering, Customer Success, and Business Operations Teams to escalate and resolve technical challenges efficiently.
- Communicate complex technical topics effectively to both technical and non-technical audiences
- Analyze and interpret error logs, stack traces, and system diagnostics to identify root causes and recommend solutions
- Stay up to date with new Boomi features, cloud technologies, and industry best practices to continuously enhance support capabilities
- Act as a mentor and technical leader within the support team, helping train junior engineers and refining support processes
- Develop easy-to-understand technical documents, updating our internal knowledge bases, and creating how-to videos and training resources
Essential Requirements:
- 5+ years of customer-facing technical support experience, troubleshooting complex software issues in a cloud-based environment
- Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently
- Hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
- Expertise in troubleshooting software applications running on both Linux and Windows operating systems
- Understanding of JVMs (Java Virtual Machines) and performance tuning techniques
- Solid grasp of networking fundamentals, including firewalls, load balancers, TLS, HTTP/S, SSL, TCP/IP, and S/FTP
- Programming and scripting experience with Java, JavaScript, React, or Groovy
- Experience in API design, development, and troubleshooting
- Ability to analyze and interpret error logs, stack traces, and system diagnostics to identify root causes
- Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Customer-focused mindset, with the ability to empathize, communicate effectively, and manage expectations
- Detail-oriented, self-motivated, and capable of working in a fast-paced environment.
- Experience in creating and maintaining knowledge assets and developing training materials to support customers and internal teams
- Able to work a schedule of 9:00am-5:00pm EST M-F, and participate in an on-call rotation when required (1 week duration every 2-3 months)
Bonus points if you have:
- Experience with enterprise applications such as Netsuite, Salesforce, Hadoop, Relational, and NoSQL Databases
- Experience with using technologies such as Kubernetes and Docker for containerization and automation
- Knowledge of OAuth 2.0 authentication standards and experience with Postman or similar API testing tools
- Familiarity with performance tuning techniques for cloud-based applications
- Certifications in cloud platforms (AWS, Azure, GCP) or related technologies
Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $132,000 - $156,000 annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
What We Do
In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.
A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.
Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.
Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.
Why Work With Us
Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups
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