Brief Description of the Job
- Support for sales configurators (e.g., KSBase and Easyselect) in case of application problems
- Incident handling with ticket systems to support key users (JIRA and Assyst)
- Creation and updating of user manuals and training materials for KSBase and EasySelect
- Creation of FAQs & Readmes
- Creation and updating of user documentation
- Maintenance of our internal knowledge database for support
- Support during the test phases of the sales configurators
- Database maintenance (users, currency factors, permissions)
- Creation and maintenance of authorization concepts
- Conducting basic and advanced training
Classification: equal to beginner of testing team / ask HR on local side
Requirements for Applicants
- 3-year commercial training and several years of experience in the IT environment
- Enjoy working with software
- Basic SAP knowledge desirable
- EasySelect knowledge (document creation, linking with SAP, transfer to SAP)
- Experience in sales desirable
- Sociable, communicative, team player
- Flexibility regarding working hours and willingness to travel
Top Skills
What We Do
ABOUT KSB
KSB is one of the world’s leading suppliers of pumps, valves and related systems.
KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio.
KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros.
KSB WORLDWIDE
With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality.
KSB IN THE MEDIA
www.facebook.com/KSB.Company
www.twitter.com/KSBcompany
www.youtube.com/user/ksbcompany
https://www.instagram.com/ksbcompany/
FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS:
• Pumps and valves for industrial applications
• Comprehensive KSB services and original spare parts
• Pumps, valves and systems for building services
• Automation and drive solutions
• Pumps, valves and systems for renewable energy applications
• Slurry pumps for mining, suction dredgers and the oil sand industry
• Pumps, valves and systems for water applications
• Pumps, valves and systems for waste water applications
• Pumps, valves and systems for energy applications
