Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Commercial and Investment Banking - Payments Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for ensuring the reliability, scalability, and performance of critical banking applications while providing exceptional support to resolve production issues. This role requires a strong technical background, problem-solving skills, and a deep understanding of banking systems and processes.
Job responsibilities
- Provides Level 2/3 support for banking applications, ensuring timely resolution of incidents and minimizing downtime.
- Builds & Monitors application performance dashboards, troubleshoot technical issues, and perform root cause analysis (RCA) for production incidents.
- Collaborates with development, infrastructure, business teams and other stakeholders to resolve & communicate on complex technical issues.
- Manages and prioritizes incident tickets, ensuring adherence to SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
- Plans and executes patching, deployments, resiliency and maintenance of production infrastructure with collaboration with technical and business stakeholders.
- Documents support processes, known issues, and resolutions in the knowledge base
- Designs, implements, and maintains monitoring, alerting, and automation solutions to ensure system reliability and performance.
- Defines and tracks SLOs (Service Level Objectives), SLIs (Service Level Indicators), and error budgets for critical banking applications.
- Supports and Maintains CI/CD pipelines to enable seamless deployment and rollback processes
- Conduct capacity planning, performance tuning, and disaster recovery testing.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering* concepts and 5+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Advanced in Python, Oracle, AWS Services, Databricks, DataDog, Geneos, , Kafka, Splunk, Dynatrace & Grafana (Prometheus).
- Experience in supporting banking-specific applications such as core banking systems, payment processing, trade finance
- Ensures compliance with banking regulations and security standards.
- Proficient in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
