Software Support Engineer (Adaptive Planning)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Workday Adaptive Planning Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.

About the Role

The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning, Reporting, and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications. 

Location & Shift

This position is based in the Workday Pune office. Candidates should be local to the Pune area, or must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. Typical shift will be from 8am - 5pm IST. Participate in on-call rotation to provide after-hours support when needed.

About You

Basic Qualifications

• 5+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product 

• Experience managing highly escalated cases across multiple enterprise customer accounts.

• Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#,  or any other programming language

Other Qualifications

• Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

• Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability

• Proactive, empathetic, team player who is responsive to customer needs and concerns

• Have attention to detail and deep understanding of support best practices

• Experience collaborating with internal development and/or QA teams, acting as a customer advocate. 

• Had previous experience or knowledge of finance and/or financial planning software applications or integrations

• Have these technical skills:

  • Web Services / API

  • ETL, Pentaho, Integration Implementation or Support 

  • Jenkins & Git

  • K8s and Docker

  • ELK / any log aggregation tool

  • JavaScript

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [email protected].

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!