Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role:
We are seeking a diligent and detail-oriented Software Engineer in Test to join our engineering team in Berlin, Germany. This role will be crucial in ensuring the robustness, scalability, and high quality of our software solutions, directly contributing to our mission of enhancing efficiency in call center operations.
Responsibilities:
- Design, develop, and execute test plans and test cases.
- Identify gaps in product specifications essential for testing and propose solutions.
- Automate key test cases using our Playwright automation framework with TypeScript.
- Conduct manual testing of new features and complex cases, assessing potential for automation.
- Maintain quality testing standards and procedures.
- Plan, create, and manage testing environments.
- Analyze and report test results, providing actionable insights.
- Perform first-level analysis of customer-reported issues, including reproduction and log analysis (e.g., from Datadog).
- Collaborate with the software development team for second-level analysis.
- Contribute to product testing and decision-making for releases.
- Work with cross-functional teams to promote quality throughout the software development lifecycle.
- Explore new ways to increase test coverage across the whole organization.
Qualifications:
- BS or MS in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
- Minimum 3 years of software QA experience in SaaS environments, preferably focused on call center or customer service applications.
- Proven experience in creating and implementing QA test plans and cases.
- Proficiency with automation testing tools and methodologies.
- Strong understanding of software QA methodologies, tools, and processes.
- Excellent problem-solving skills and meticulous attention to detail.
- Ability to engage with the product and test it from a user perspective, even when details are sparse.
- Confidence to discuss and defend your ideas constructively.
- Outstanding English communication skills, both written and verbal.
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual salaries will be based on candidate-specific factors, including experience, skills, and location, as well as applicable local minimum pay requirements. We are actively hiring for this role in Berlin. For further details, please consult your recruiter.
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
