Software Engineer (Romania)

Posted 2 Days Ago
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Cluj
Senior level
Artificial Intelligence • Other • Sales • Software
The Role
The Senior Software Engineer will enhance the Cresta platform by developing high-quality system components, collaborating with product teams, optimizing performance for lower latency and higher throughput, and demonstrating engineering best practices. They will ultimately grow into technical ownership of key product areas.
Summary Generated by Built In
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

 

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

 

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About your role:

As a Senior Software Engineer, you will:

  • Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.
  • Collaborate with Cresta's product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components.
  • Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.
  • Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
  • Demonstrate engineering best practices and uphold your team to the same high standards.
  • Grow into technical ownership of significant parts of Cresta's product and platform.
  • Contribute to building a best-in-class product and company.

Qualifications:

  • Bachelor's degree in Computer Science or a related field.
  • 5+ years of experience in relevant domains.
  • Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.
  • Experience handling real-time streaming data (audio or video) with high throughput and low latency.
  • Familiarity with high-performance database schema design and query optimization.
  • Experience with containerized application deployment using Kubernetes.
  • Hands-on experience with one of the major cloud providers (AWS, GCP, or Azure).

Conclusion:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada. Your recruiter can provide further details.

 

Top Skills

Grpc
Rest
Websocket
The Company
HQ: San Francisco, CA
112 Employees
On-site Workplace
Year Founded: 2017

What We Do

Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.

Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.

By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.

Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.

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