Squarespace's Help Experience team is looking for a Backend Software Engineer to join us based in our Dublin office. You will work directly with Staff Engineers, Data Analysts, and the Customer Operations department to handle complex technical challenges, leveraging Squarespace's expanding Cloud-native footprint and cutting-edge technologies like Generative AI.
The Help Experience team's mission is to empower our customers' business growth through an integrated support platform. This platform combines personalized self-help guidance with one-on-one support, offering the essential tools and assistance our customers need to succeed, while enhancing operational efficiency. Our chatbot processes millions of messages per day and our help centre is visited by a million visitors daily.
As a Backend Software Engineer on Help Experience, you'll work with Product and Design to build new applications, add new features to existing applications and maintain the health of our diverse tech stack. You'll work on projects to help our Customer Operations advisors and work with the team to implement technical improvements and help develop the team's technical strategy.
You will report to the Engineering Team Manager of the Help Experience team. This is a hybrid role working from our Dublin, Ireland office 3 days per week. This is a geographically dispersed team between NYC and Dublin.
What You Will Do
- Design and build scalable backend services with Java to support millions of users.
- Solve high-volume, production-level challenges to ensure our systems are fast, efficient, and reliable.
- Collaborate with top engineers, designers, and product teams to create features that enhance user experience.
- Ensure the reliability, security, and scalability of critical systems that power global businesses.
Who You Are
- 3+ years experience with Java.
- Well-experienced in data structures, algorithms, and software design.
- Experience with large-scale software systems.
- Degree in Computer Science or related field, or equivalent experience.
- Experience with MongoDB, SQL, PostgreSQL, and AWS, Azure, or Google Cloud.
Benefits & Perks
- Health insurance with 100% covered premiums for you and your dependent children
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program (available January 2025)
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- Commuter benefit in the form of reduced tax
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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What We Do
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business.
At Squarespace, we celebrate creative possibility. With a culture rooted in curiosity, Squarespace aims to provide its employees with the support to turn possibility into reality – learning from challenges and celebrating progress. At Squarespace we root for customer and employee success, uplifting them with the tools needed to achieve their goals, while also applauding what makes them unique and fulfilled. Our customers and employees alike are imaginative, with the confidence to put their ideas out into the world and welcoming input and iteration. And our people run towards the next frontier to create our success, motivated by the unknown and inspired by “first-ever” opportunities, truly embracing a sense of possibility.
Why Work With Us
Squarespace employees are ownership-minded, builders, tenacious, resourceful, hands-on, humble, self-motivated, experimental, curious, resilient, inclusive, and empathetic.
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Employees engage in a combination of remote and on-site work.
