Software Engineer, Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description:

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!!

In this role, you will be working as a Software Engineer, Intern on the DevOps team and contribute to a feature that enhances the CI/CD experience for developers.  DevOps is a core infrastructure team that provides critical support within Genesys. We are responsible for all the internal tools and automation our development team uses to deliver the greatest customer experience on the Genesys platform. Join our growing team as we continue to drive excellence in our services and tools and deliver innovative features in our DevOps ecosystem.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to).

• Attend daily standups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
• Participate in code reviews and provide feedback.
• Create and maintain various unit and integration tests for your work.
• Always be on the lookout for improving existing services, either with code changes and/or architecture changes.
• Our feature set sometimes requires collaboration with other teams within DevOps. You will need to effectively communicate and work with other team members when working on features
• The use of metrics and logging is very important to maintain our microservices, this should be valued as a first-class component in both new and existing development.
• Work with team members in designing, developing, debugging and testing features and functionality that include high scalability, availability, and reliability
• A proactive mindset and willingness to learn and take on new tasks as they arise.

Minimum Requirements:

• Currently enrolled in a degree in computer science, computer engineering, or related discipline.
• Basic knowledge of version control systems like Git.
• A solid grasp with programming principles and REST concepts.
• Hands on experience with Python.
• Experience using unit testing libs to develop test cases around your own   work.
• A strong understanding of cloud automation.
• Good verbal and written communication skills.
• Hands on debugging skills.

Learning Objectives:

• Acquire advanced skills with - Stepfunctions, Lambdas, Cloudwatch, Cloudformation, Terraform and Rest API's
• Familiarize yourself on how logging and metric monitoring are implemented with tools like Newrelic and Sumologic and how they enhance CI/CD pipeline observability
• Gain an understanding of cloud deployment orchestration and strategies in AWS
• Acquire knowledge of automated testing and how it enhances code quality in real time
• Hands on experience working with agile methodologies

Desirable Skills:

• Basic understanding of AWS Stepfunctions and AWS Lambdas
• Programming with at least one modern language preferably Python
• Experience using NoSQL solutions like AWS Dynamo DB
• Experience with Amazon Web Services API like Boto3 or various SDKs
• Experience developing REST APIs.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$0.00 - $0.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.