Software Engineer I

Job Description

At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with folks that are learning focused who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

The Voice team are looking for a hardworking software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Voice products. Voice is a sophisticated real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you'll do:

• Work collaboratively with a small focused self-organising team to deliver positive outcomes for our many customers.

• Participate in every stage of the development life-cycle from design to implementation, testing, rollout and making everything run efficiently in production.

• Follow and improve our practices throughout development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.

• When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the source of issue has been identified and an automated test has been put in place to avoid the issue reoccurring.

What you bring:

• Ideally you will have experience with our main stack Ruby/Rails, Javascript and React.

• You recognise working within a team is more challenging but also more valuable and in the end, more exciting.

• You are equally happy diagnosing latency, writing technical documents, refactoring code to be more readable, or developing product features.

• You want to whiteboard problems with your teammates and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.

• Strong communication skills. You can explain your views well to others and just as important, listen actively to others ensuring a healthy, productive discussion.

• We don’t expect you to know everything, so don’t hesitate to apply if you don’t check all the items above

Nice to have:

• Any knowledge or experience of VOIP or telecoms industry would contribute useful background knowledge.

• Leadership potential; We're building for the future. We invest in our team and want people who take ownership and hold themselves and their team accountable.

Tech Stack & Tools

We code in Ruby & Rails for the backend, React JS (Redux) for the frontend. We use MySQL, Redis and Kafka for event processing.

Our infrastructure is run on Kubernetes and our delivery pipeline is heavily reliant on Github & Github Actions, once deployed we monitor using Datadog.

We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.

#LI-EA1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.