At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Duties and Responsibilities:
- Work Environment: The profile highlights the requirement of working independently in a remote setting while being a part of small teams. Effective communication with coworkers and stakeholders is emphasized, which is crucial for remote collaboration.
- Product Development: The main responsibility is to contribute to the development of a high-quality product that is competitive in the market. This involves implementing a scalable, stable, and user-friendly product capable of accommodating the company’s growth.
- Collaboration: The profile stresses collaboration with experienced software engineers in various stages of Talkdesk product development. It also mentions collaboration with support engineers and customer support representatives to enhance usability and address technical issues.
- Agile Environment: The job requires proficiency in working within an agile software engineering environment. This involves adhering to practices like source code control, release cycles, testing, and continuous deployment.
- Technical Problem Solving: The role emphasizes the challenge of solving complex technical problems on a daily basis, which offers immediate visibility into the impact of your work and its value to customers.
Qualifications:
- Software Engineering Background: A foundational understanding of Computer Science principles, including knowledge of object-oriented programming (OOP) and an interest in learning best practices like test-driven development (TDD).
- Learning Orientation: The profile highlights the need for candidates to be open to learning new technologies and technical approaches in application development. This reflects the dynamic nature of the role.
- Programming Skills: Strong programming skills are emphasized, with a focus on producing quality code that is maintainable, efficient, reliable, and secure. You should be able to effectively communicate your progress and seek feedback to help you improve.
- Growth Mindset: A key expectation is the ability to receive and apply feedback. You should demonstrate eagerness to learn from others and take every task as an opportunity for personal and professional growth.
Nice to Have:
- Technology Familiarity: Familiarity with the technologies the team uses, such as Kotlin, React JS, Ruby, RabbitMQ, Postgres, Redis, MongoDB, and SpringBoot, would be an advantage, though not required. A willingness to learn and grow with these technologies is important.
- Educational Background: A Bachelor’s or Master’s degree in Computer Science, Applied Mathematics, or an engineering-related field is listed as a plus.
- Agile Experience: Experience in Agile development methodology or Scrum is also noted as a nice-to-have qualification.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
