About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
UJET is searching for a Software Engineer to join our growing Engineering team in Manila, in a hybrid work setup! The ideal candidate is a software engineer who has experience shipping products and is meticulous with code style and quality, with the ability to own end-to-end architecture.
Responsibilities
- Be a collaborative team player who can deliver backend services along with some frontend work with high availability, low latency, and auto scalability
- Facilitate collaboration between engineers, product managers, and designers
- Possess a deep understanding of the product and business goals which translate into technical design documents
- Design, develop, deploy, and operate services that serve start-ups to enterprise clients
- Help maintain and improve current Angular & React.js/Javascript integration services. Build new Angular & React.js microservices if the project requires it.
- Help create, maintain, and improve parts of the frontend code that pertains to the CRM team.
Requirements
- Bachelor's Degree in Computer Science
- 7+ years' experience in software development, preferably someone that has both backend and frontend knowledge. However, we’re okay with someone who has mainly frontend experience but is willing to learn and work with backend code.
- Preferably someone with in-depth knowledge and experience with Node.js and JavaScript. However, for the right candidate we’re okay with someone that doesn’t know JavaScript or doesn’t have a lot of experience in it but is willing to learn.
- Some knowledge of Ruby, Java, Go, or Python is a plus. Though no previous experience is necessary, candidates should be comfortable working in Ruby on Rails code when needed.
- Hands-on experience with third-party API integrations. Knowledge of CRM integration such as Salesforce and Zendesk is a plus.
- Working experience with MySQL or similar database technologies.
- Working experience with Redis or similar caching architecture.
- Efficiency in software best practice and tools like Git, Docker, CI, 12factor, etc
- Ability to work collaboratively and cross-functionally, in a fast-paced start-up environment
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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