Quality Assurance Team Lead

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. Our office is in Manila, but we offer flexibility for eligible candidates to work remotely anywhere in the Philippines. Whatever your preference - working from home, an office, or in between - you can choose the place that's best for your work and your lifestyle.
Your future team
At Atlassian, being part of the Quality Assurance Team is more than overseeing the delivery of legendary experience to our customers across all support channels. We help create strategies that shape right behaviors and empower people to do their best work. In the Quality Assurance Lead role, we combine People Leadership, and Project Management with technical expertise in QA Methodologies and Customer Service Principles. We work with the Customer Advocacy Operations team in creating process improvement programs that promote a "customer first" culture.
As a Quality Assurance Team Lead, you'll report to the Quality Assurance Manager. You'll manage a team of Quality Assurance Specialists, collaborate with geographically dispersed and culturally diverse teams, and ship projects from concept to execution.
What you'll do

• You will motivate and guide Quality Assurance Specialists to unlock their full potential, ensuring they have the necessary skills to excel in their support role
• You will oversee team resources, schedules, workload, and overall capacity to boost productivity while promoting a positive work environment
• You will manage projects, implement quality assurance strategies and use data-driven insights to improve our quality framework, eventually enhancing customer experience
• You are going to voice your opinion on topics related to quality and partner with different Atlassian teams in reaching our goals

Your background

• 3+ years of leadership experience with the ability to inspire and develop people
• Familiarity of Quality Assurance concepts, tools, and practices such as calibration, dispute management, audit-the-auditor, and more.
• Success with managing change, challenging status quo, and trying alternative solutions to address opportunities
• Experience demonstrating sound reasoning around why specific decisions and choices are made
• Background in analyzing simple to complex data and provide recommendations to address performance gaps