Software Engineer, Customer Experience

Posted 7 Days Ago
Hiring Remotely in USA
Remote
134K-194K
Senior level
Information Technology • Internet of Things
The Role
The Software Engineer will design, develop, and maintain software for customer-facing products, collaborate on features, troubleshoot, and gather requirements.
Summary Generated by Built In

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least May 2nd, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.



Our team focuses on building the GFiber Customer Experience platform GFiber CXE includes customer touchpoints such as  Mobile Apps, Buyflow, and Web Portal.  This is the primary way our customers interact with our service.


Role Description (and additional job description)

As a Software Engineer on the CX Engineering team, you will be responsible for designing, developing, and maintaining software components that provide a backend for our customer-facing products. In your role, you  will have a clear understanding of software engineering principles and practices, and experience with a variety of programming languages and software development tools.


Responsibilities

  • Design, develop, and maintain software components that support the GFiber S&T ecosystem.
  • Work with other engineers to design and implement new features and functionality.
  • Participate in code reviews and unit testing.
  • Troubleshoot and debug software defects.
  • Work with stakeholders to gather requirements and ensure that software meets their needs.


Minimum Qualifications (MQs)

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 5 years of software design and backend development experience in JVM languages (Kotlin or Java) using Spring Boot.
  • 2 years of experience with REST API development for customer-facing applications.
  • Experience working with and designing distributed systems & microservices.


Preferred Qualifications (PQs)

  • Experience with GCP products such as Apigee and CloudRun.
  • Experience working on server-driven UI experience.
  • Ability to debug and develop across a deep stack using Kotlin.
  • Ability to work with UX, and Product owners.
  • Experience designing systems to handle high traffic and large datasets, leveraging distributed systems concepts such as load balancing, caching (e.g., Redis, Memcached), and message queues (e.g., Kafka, RabbitMQ)

The US base salary range for this full-time position is between $134,000 - $194,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.


Top Skills

Apigee
Cloudrun
GCP
Java
Kafka
Kotlin
Memcached
RabbitMQ
Redis
Rest Apis
Spring Boot
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The Company
HQ: Mountain View, California
1,211 Employees
On-site Workplace
Year Founded: 2011

What We Do

At Google Fiber and Google Fiber Webpass, we use the latest technology, including fiber optic and millimeter wave, to deliver the very best internet to our customers. No data caps, equipment fees, or annual contracts included.

Everyone deserves access to fast, reliable, fairly priced internet. Bring your creativity, drive, and everything you got—and help us make it happen.

Check out our career opportunities at g.co/fiber/careers

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