Software Development & Deployment Manager

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

We're looking for an experienced technical manager with experience in managing a high performing and self-driven team to join the Bazaarvoice development team as a Software Development Manager. The team is responsible for maintaining, developing and deploying the Bazaarvoice Contextual Commerce product.  As a development manager on the Bazaarvoice team, you will guide a team of highly motivated engineers, work closely with product managers, collaborate and work with teams in different geographies to build new product capabilities, review and optimise infrastructure cost, drive technical best practices and build new products or capabilities on our existing platforms that will be leveraged throughout the company. You will help shape the products that power the future of Bazaarvoice.

Responsibilities and Duties:

Overall leadership of a highly motivated team of engineers

Translate complex functional and technical requirements into individual release assignments

Work closely with Product managers to ensure we deliver value to our customers

Work closely with Client Success Managers to ensure we deliver value to our customers

Ensuring continuous improvement in engineering best practices, software development and delivery process that focuses more on delivery outcome

Ensure client campaigns are built, tested and launched according to key metrics such as time and budget

Excellent communication and ability to work efficiently with cross functional teams across geographies

Maintain current technical knowledge to support rapidly changing technology, always on a look out for optimisations 

Qualifications & Experience: Required

Bachelor’s degree in computer science or equivalent experience

6+ years of Software Development management experience

4+ years of project management or scrum master experience

4+ years’ experience with JavaScript, TypeScript, HTML, CSS and server side technologies, such as Ruby / Ruby on Rails, relational database and SQL

Experience working with JIRA or other task management system

Experience working with Tag Management Systems such as Google Tag Manager, Tealium, Adobe Experience Cloud

Experience integrating with analytics packages such as Google Analytics

Experience of server-side web apps in any language

Strong presentation and technology leadership skills

Advanced analytical and problem-solving skills

Ability to prioritize and manage multiple tasks in a dynamic environment 

Experience recruiting and building high performance teams 

Must be fluent in English and possess advanced written and verbal communication capabilities along with exceptional active listening skills

Qualifications & Experience: Nice to have

Proven results-oriented person with a track record of delivery

Demonstrated ability to inspire and mentor a technical team

Knowledge of and experience in, maintaining software that has 24x7 operations, 5 9’s uptime requirements, and under very high usage load

Experience managing the large budgets for AWS or other cloud platform

Experience with continuous integration and continuous delivery pipelines

Ability to adapt to new development environments and changing business requirements

Experience managing contractors and distributed teams

Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements

Demonstrated experience in setting long term strategic technical direction for one of more software engineering teams

Experience with large distributed applications

Experience with e-commerce, digital media/ads

#LI-DNI

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.