Software Developer in Test

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Software Developer in Test
Are you someone who likes to solve complicated problems using cutting edge technology? Are you interested in contributing to the quality and automated testing of microservices and micro-frontends deployed in AWS Cloud?  Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you. 

What this role is: 

You will design, develop, and execute testing strategies to validate and improve Workforce Management (WFM) features to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite. You will have the opportunity to use cloud technologies like Lambda, DynamoDB, as well as other AWS services in a very dynamic and agile environment. 

The WEM product suite is comprised of a wide range of innovative AWS services around agent scheduling, forecasting, agent coaching, speech analytics, recording, reporting, and gamification. 

What this role isn’t: 

This role is not building simple tests for a single tenant services. All teams work collaboratively to contribute to the development of shared testing frameworks to improve the quality and reliability of a complex multi-tenant cloud ecosystem. You will be contributing to these testing frameworks from design to the actual deployment and monitoring in Genesys Cloud. 

What you’ll bring to the table: 

To be successful, you should be a strong problem solver that wants to make contributions to the team and product quality as a whole. You should be curious about cloud technology and continuously working on expanding your skillset. Being resourceful and detail-oriented will contribute to your success here at Genesys. 

Some details about what you’ll do: 

• Define test strategies and test plans for each project

• Design, develop and maintain automated test jobs 

• Identify acceptance criteria and implement automated testing to balance operational efficiency and maintaining optimal test coverage

• Coordinate bug hunts to gather user feedback for new features and identify defects

• Participate in code reviews to learn and grow as well as to help your team members learn through constructive feedback 

• Look for areas of improvement within the code, testing harnesses, and infrastructure

• Triage failed automation tests and coordinate with teams to resolve them

• Participate in regular team and QA Guild meetings for open communication, sharing ideas, and supporting others

Requirements:

• 2+ years of experience in automation testing—this is a Software Developer in Test role, requiring skills in developing and maintaining test frameworks, not just using testing tools.

• Experience with Object Oriented Programming languages (Java and/or Kotlin experience ideally) and knowledge of technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture. 

• Experience testing RESTful APIs 

• Knowledge of the full application lifecycle from development through deployment and support. 

• Excellent critical thinking and reasoning; must effectively communicate with peers across development groups and business units. 

• Ability to use version control systems such as GitHub or Bitbucket. 

• Ability to use delivery pipeline automation and configuration tools such as Jenkins. 

• Knowledge of agile testing methodologies and best practices for continuous delivery (CD) 

Why Join Us?

• Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.

• Retirement Savings Plan: Generous company contributions to help secure your financial future.

• Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.

• Flexible Work Arrangements: Options for remote work and flexible schedules.

• Learning and Development: Opportunities for continuous learning and career growth.

• Parental Leave: Paid leave for new parents to support family needs.

• Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.