Software Chatbot Engineer

Intetics Inc, a leading global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a talented Senior ML Engineer to join our team.
Objective: This project aims to develop a chatbot platform that serves as a centralized, trusted source of information for communities affected by the crisis in Ukraine. The chatbot will deliver critical, harmonized messages on humanitarian assistance, including details on cash and in-kind aid, fraud prevention, and contact information for relevant organizations.

Key Features:

1. Information Hub: The chatbot will provide affected individuals with access to essential information regarding humanitarian assistance options and resources, available on popular platforms — Telegram and Viber.
2. User-Centric Design: Built to support both Ukrainian and English languages, the chatbot will include accessibility features for users with disabilities and will cater to a diverse audience, targeting up to 200,000 users in the first year.
3. Scalability and Security: Hosted on a secure, scalable cloud infrastructure, the platform will implement robust security measures to protect user interactions and data.
4. Content Management System (CMS): A custom CMS will enable non-technical staff to manage and update content, ensuring the chatbot remains current and relevant.
5. Analytics and Monitoring: The platform will include a dashboard to monitor usage and user engagement, allowing continuous optimization based on real-time data.

Timeline and Support: The implementation time is up to 6 months, including planning, development, testing, and monitoring phases (+6 months in addition). Post-launch, the chatbot will undergo regular updates based on user feedback and data insights to ensure it meets ongoing humanitarian needs.

Impact: This chatbot will enhance access to humanitarian aid information for Ukrainians, supporting transparency, fraud prevention, and efficient resource navigation, and will play a vital role in the humanitarian response led by the Emergency Telecommunications Cluster (ETC) and partners.

Responsibilities:

Chatbot Development and Architecture:

• Design and implement a secure chatbot platform using Django (Python) or Node.js, ensuring scalability to support 200,000 users.
• Develop a one-way communication interface tailored for efficient information dissemination and anti-fraud messaging.
• Ensure compliance with WFP and humanitarian principles and guidelines, focusing on a user-friendly, accessible interface.

User Interface and Accessibility:

• Create a chatbot interface that is intuitive, accessible, and inclusive of users with disabilities (e.g., voice speaker options, and special text).
• Implement language support for Ukrainian and English, ensuring localization and context relevance for Ukrainian users.
• Provide options for text and voice interaction to accommodate different user needs and preferences.

Backend and Database Management:

• Set up and manage a scalable PostgreSQL database hosted on AWS, with automated backup and disaster recovery.
• Optimize the backend to handle high traffic, monitor performance, and integrate an analytics dashboard to track user behavior and chatbot effectiveness.

Security and Data Protection:

• Implement robust security measures, including data encryption (AES-256), role-based access control (RBAC) to CMS, and multi-factor authentication (MFA) to CMS.
• Ensure secure API integration with Telegram and Viber for messaging, implementing rate limiting and DDoS protection.

API Integration:

• Integrate with Telegram and Viber APIs to facilitate platform accessibility and efficient information sharing.
• Implement Google TTS or similar services for voice responses to enhance accessibility for users who may prefer audio content.

Content Management System (CMS):

• Develop a CMS with a user-friendly, WYSIWYG interface, allowing non-technical staff to manage content without altering the system code.
• Set up role-based access control within the CMS to limit content updates to authorized personnel only.

Monitoring, Analytics, and Reporting:

• Set up real-time monitoring using AWS CloudWatch, tracking system performance, user interactions, and traffic patterns.
• Develop an analytical dashboard to track user behavior, chatbot interactions, and key metrics, integrating insights for potential future database integration.

Testing, Rollout, and Maintenance:

• Define and execute testing phases, including user acceptance and bug resolution.
• Develop a demo and assist in the rollout process, implementing updates and improvements based on user feedback and analytics.
• Provide training for super users on content management and dashboard usage.
• Offer ongoing support for maintenance, ensuring regular updates and adjustments to meet user needs.

Requirements:

• Technical Skills: Expertise in Django or Node.js, PostgreSQL, AWS, Docker, API integration (Telegram, Viber), and Google TTS.
• Security Expertise: Strong knowledge of secure coding practices, encryption, and access control mechanisms.
• Project Management: Proven ability to independently manage the end-to-end project, meeting milestones within a 6-month timeline.
• Communication Skills: Excellent documentation and training capabilities to support non-technical users.