Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
About Us
The Global Digital Hub has been newly established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.
The Opportunity
As the Social Media Specialist (Community Management), you'll play a crucial role in orchestrating digital engagement and shaping the presence of Genentech across various social media platforms. You will be responsible for managing and growing the team's online presence across various platforms, serving as the caretaker of our brand’s online presence, fostering a vibrant community, driving engagement through innovative and effective social media strategies, and ensuring positive and productive community interactions.
Key Responsibilities
- Monitoring and replying to customer queries received via inbox and/or global social media channels.
- Cultivate and manage online communities by responding to comments, moderating interactions, and fostering meaningful engagement aligned with Roche’s brand voice.
- Amplify brand messaging and proactively manage potential social media issues.
- Proactively recommend improvements to strengthen digital presence, and identify process enhancements to ensure innovative approaches across community, channel, and creative aspects while coaching junior colleagues.
- Business Process Management: Establish process governance principles and maintain proper documentation within the scope of responsibility.
Who You Are
- Education: Bachelor’s degree.
- Experience: 3 to 5 years of experience in global social media management, proficient in channel management, audience-centric strategies, social media tools, and managing agencies. Experience with advertisement platforms, strong in social metrics, content strategies for major platforms, and project management.
- Skills:
- Excellent English communication skills.
- Creative thinking for innovative content.
- Strong interpersonal skills for teamwork.
- Skilled in conflict resolution, community moderation, and handling complex issues independently.
- Quick learner with a passion for technology, flexible with tools, and adept at adopting new technologies.
In Exchange We Provide You With
- Development Opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes, and the chance to shape your own career.
- A Global Diverse Community: At Roche, we cooperate, debate, make decisions, celebrate successes, and have fun as a team. Our leadership focuses on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Explore More
- Explore what the Global Digital Hub is about.
- Discover the Roche Services & Solutions Center and how we work together as a truly global team!
Join us in shaping a healthier future.
#GlobalDigitalHub# #RSS#
Relocation benefits are not available for this job posting.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
