Social Media Community Specialist (Contract)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Social media is critical to building brand love and affinity through customer experience as brands invest in deep, long-term relationships. Bounteous seeks an experienced social media community specialist to help our client partners build those customer bonds. This role fosters and manages one-to-one interactions between a brand and its social commenters.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Contribute to and learn from a team of social media experts
• Participate in community management, sharing best practices and monitoring channels
• Copywrite and post creative responses for comments on social posts that channel the brand voice and tone
• Facilitate positive community discussion on social channels
• Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
• Identify brand advocates when possible, engage creators and influencers when relevant
• Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
• Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met 
• Educate the client and internal teams on social media marketing best practices
• Add to Bounteous' social media and social strategy thought leadership
• Participate in guiding client visioning for how social channels should mature and the client's social goals

Preferred Qualifications

• 2+ years of social media experience
• Strong grammar skills and a passion for accuracy
• Confidence to implement and optimize community strategy for brand(s)
• Unquenchable curiosity and passion for social platforms and trends
• Hands-on experience with social media channels and social media management tools
• Examples of designing social media monitoring and community management strategy may be required
• Experience building reports with social media metrics
• Global marketing experience is a plus
• Agency experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

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