Social Media & Community Manager

Social Media & Community Manager

Location: Hybrid in NYC (3 day in-office requirement)

Qualifications:

• At least 3 years of experience in social media management and community-building for a B2B or B2C tech product or platform
• Strong written and verbal communication  with a passion for content creation and community engagement
• Experience creating content for online communities, especially for accounting and small business groups
• Strong knowledge of trends on social media, and skilled in managing social media accounts on platforms like Instagram, Facebook, LinkedIn, and X 
• Familiarity with online event coordination and management
• Experience using social media tools like Sprout and Canva to create content and schedule posts
• Strong multitasking, time-management, and organizational skills
• A team player who can also work independently

Bonus points:

• Experience working with small businesses and accountants
• Familiarity with fintech or B2B tech industries
• Basic understanding of SEO and PPC

A day in the life and how you’ll make an impact:

• Craft compelling content for social media, tailored to the unique audience and engagement style of each platform (Instagram, LinkedIn, Facebook, and X)
• Develop engaging content for accounting professionals that builds a genuine sense of community, encourages active participation, and nurtures interest in the company’s offerings
• Support and manage online events aimed at building a stronger community, from webinars to Q&As and virtual meetups
• Add a unique brand voice to communications, ensuring consistency and approachability in interactions with users across platforms and in online groups
• Manage and monitor social media accounts, posting relevant and timely content to strengthen the brand’s presence and build a supportive community
• Collaborate with internal teams such as marketing, customer experience, product, business development, product, and more to gather insights and relay community feedback
• Track and analyze social engagement metrics, adapting content strategy based on performance
• Serve as a community advocate, helping gather feedback and insights from users to share with relevant teams for continuous improvement

About the team:

As part of the Content Marketing team, you will be responsible for the expansion of our social media presence for small business owners and accountants as well as community management and engagement focused on professional groups for accountants. You are a team player working with various cross-functional teams such as Branding & Strategy, Customer Experience, Employee Experience, Creative & Design, Partner Marketing, Brand Marketing, GTM, Payments Strategy, and Product. You are a creative thinker, balancing autonomy and collaboration, with an opportunity to own and immediately impact our brand. 

About Melio USA: 

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. 
• The annual base salary range for this position is $ $90,000 - $102,000. 
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. 
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. 
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.