Social Account Manager

As a Social Account Manager at 1000heads, you will take on a dual role that blends client services expertise with hands-on social media execution. You will take ownership of client accounts, executing the strategy, planning, and delivery of social media campaigns while maintaining strong, collaborative relationships with clients and internally with our teams across various offices.

Your responsibilities will include implementing innovative social media strategies that align with client objectives, managing budgets, timelines, and deliverables. As the account manager, you will lead the creation of content calendars, oversee social campaigns, and analyse the performance of content. You’ll also develop and manage influencer and ambassador campaigns, including creating proposals, coordinating collaborations, and ensuring they deliver meaningful outcomes for clients.

You’ll act as the driving force behind creative ideation and tactical execution, from crafting social posts to engaging with online communities while providing guidance and regular updates to clients.

Beyond social media, you may also play a key role in broader digital marketing projects and experiential activations, such as website campaigns, event management, or integrated brand campaigns. There will also be opportunities to be involved in the pitch and new business process. This adds variety and scope to your role, offering opportunities to expand your expertise.

This position requires strong organisational skills, creativity, and the ability to manage multiple priorities seamlessly. You’ll be a proactive problem solver with a passion for delivering outstanding social campaigns.

Role

• Manage client relationships, ensuring clear communication and satisfaction.
• Manage budgets, timelines, and deliverables to ensure seamless execution.
• Stay updated on social media trends, tools, and platform updates.
• Develop and execute tailored social media / influencer strategies aligned with client goals.
• Create and oversee content calendars, ensuring alignment with brand tone and objectives.
• Monitor and analyse campaign performance, delivering actionable insights.
• Produce engaging, platform-specific content, including posts, captions, and visuals.
• Oversee community management, fostering meaningful audience engagement.

• 4+years of experience in advertising and/or social media
• Project Management – Expertise in managing budgets, timelines, and deliverables efficiently.
• Client Relationship Management – Exceptional communication and interpersonal skills.
• Strategic Thinking – Ability to help develop innovative social media strategies aligned with client objectives.
• Content Creation – Proficiency in developing engaging, platform-specific content.
• Analytics & Reporting – Strong skills in interpreting data to evaluate performance
• Platform Expertise – Deep understanding of major social media platforms, tools, and trends.
• Creativity – Ability to think outside the box and develop compelling campaign ideas.
• Adaptability – Flexibility to navigate a fast-paced, ever-changing social media landscape.
• Your first priority will be to do your job to the best of your abilities. Your second priority will be to help those around you to do their job to the best of their abilities.
  

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.

About 1000heads

1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world including Google, Intel, Diageo, Lenovo, Ancestry, Isuzu and UNIQLO. 1000heads has offices around the world in New York City, Los Angeles, London, Berlin, Dubai, Sydney and Melbourne. 

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

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