SOC Support Specialist - West Coast Weekend Shift

Posted 7 Days Ago
Easy Apply
Hiring Remotely in US
Remote
Entry level
Information Technology • Cybersecurity
Huntress was built on a simple premise: to force hackers to earn every single inch of their access.
The Role
As a SOC Support Specialist, you'll provide customer support as an intermediary between partners and the Security Operations Center. Responsibilities include addressing security concerns, troubleshooting product issues, and collaborating with internal teams to ensure customer satisfaction. Excellent communication and a foundational understanding of cybersecurity are essential.
Summary Generated by Built In

Reports to: SOC Support Manager

Location: Remote US

Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay.


What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. 

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.

Responsibilities:

  • Provide exceptional customer support via phone, email, and chat.
  • Address partner security concerns with timely and informative responses.
  • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.
  • Lead calls with partners, facilitating communication and collaboration with the SOC team.
  • Troubleshoot product issues and provide support for other product-related requests as needed
  • Collaborate effectively with internal teams to ensure customer satisfaction.
  • Advocate for partner needs and provide feedback to the relevant internal teams.
  • Contribute to the development of knowledge base articles and other support resources.

What You Bring To The Team: 

  • Must be located in the Mountain Standard or Pacific Standard time zones and be able to work Sunday through Thursday
  • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
  • Exceptional communication and interpersonal skills
  • Remain calm and empathetic when supporting partners through security incidents
  • Strong ability to prioritize daily tasks
  • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.
  • Embraces change and excels in evolving environments.
  • Not afraid to ask questions 
  • Strong self-awareness and the ability to work independently

Preferred Qualifications:

  • MSP or Help Desk Experience
  • Microsoft 365/Entra Experience
  • Basic understanding of Networking 
  • Basic understanding of SIEM tooling

What We Offer: 

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans 
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees 
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance 
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth

  

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit small businesses.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. 

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#BI-Remote 

Top Skills

Microsoft 365

What the Team is Saying

The Company
HQ: Columbia, MD
450 Employees
Remote Workplace
Year Founded: 2015

What We Do

Huntress is a leading cybersecurity company focused on protecting and empowering small businesses to mid-sized enterprises. Combining the power of the Huntress Managed Security Platform with a human-led 24/7 Security Operations Center (SOC), Huntress provides the top-rated technology, services, education, and expertise needed to help companies overcome cybersecurity challenges and protect critical business assets

Why Work With Us

We're not just protecting businesses; we're preserving dreams, securing livelihoods, and proving to hackers that it’s more rewarding to be a force for good. We work with the best of the best, an elite team of humans who know how to own their work, elevate those around them, and consistently ship their best work.

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Huntress Teams

Team
Cybersecurity for the 99 percent
About our Teams

Huntress Offices

Remote Workspace

Employees work remotely.

We believe in hiring the best people regardless of location or time zone. We currently hire individuals in the US, Canada, the UK, Ireland, and Australia.

Typical time on-site: None
HQColumbia, MD
We are a fully remote company and have been since our founding in 2015. The address you see here is for mailing purposes only!

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