SOC Director

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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding an SOC Director will up our cyber game.

The SOC Director will oversee our SOC Operations focusing on our MxDR service portfolio. We are looking for a leader that is technically proficient – able to understand (and fix) complex problems at a high level – as well as customer focused – able to expertly lead and handle client calls.

The ideal individual will be able to build rapport, trust and provide positive cross-functional collaboration with peer operational leaders, which includes Technical Sales Engineering, Security Engineering, and MDR Deployment, as well as Sales, Advisory, Compliance, Product and Engineering teams. 

What you’ll be doing?

• Leading and managing the 24x7x365 multi-location Security Operations Center providing technical and managerial oversight.
• Ensuring quality oversight for incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
• Delivering a high degree of customer satisfaction, compliance to Service Level Agreements (SLA), process adherence, and continual process improvement to achieve operational objectives.
• Developing and improving processes to strengthen the current operational activities and providing hands-on mentorship where it’s needed.
• Continually evaluate automation and platform needs with the SOC team and drive a prioritized list of improvements and requirements with Product Engineering and Infrastructure Engineering.
• Performing threat management and threat modeling as well as identifying threat vectors and developing use cases for security monitoring.
• Providing oversight in identifying ways to optimize visibility of customer security feeds to the SOC as well as optimizing management of defensive capabilities including, but not limited to, blocking within EDR, automated blocking within firewall.
• Creating easy to digest reports, dashboards, and metrics for the Leadership team as it relates to SOC operations.
• Driving senior level interactions and improvements with customers, with a “customer empathy” mindset with our target mid-sized enterprise customer.

What does it take to succeed in this role?

• Excellent communication skills with ability to brief senior audiences clearly and concisely.
• An uncanny ability to multi-task, prioritize, and manage time effectively.
• High EQ – you can easily navigate complex situations, resolve conflict with ease, and maintain trust and authority within your working relationships.
• An ability to manage through ambiguity and understand how to make the most of modernizing legacy systems and processes while driving business improvements.
• Understanding the balance of running a business and service delivery expenses that maximize efficiency and effectiveness.

We are looking for an individual that is focused, disciplined, and thrives on reaching big.

The right person for this role will have…

• Bachelor of Science from an accredited institution or equivalent experience
• 10+ years of Information Security / Cybersecurity experience.
• 5+ years of experience leading and managing a multi-location Security Operations Center.
• Strong knowledge of incident management, problem management and change management best practices specifically in the MDR, MxDR SOC area.
• At least one relevant industry certifications (GCIA, GCIH, GCED, CISSP, CISA, CISM, etc.)
• Experience with SIEM & EDR tools, SOAR, and a keen ability to maintain metrics and SLAs.
• Expertise with industry standard frameworks (ISO, NIST, PCI).

In addition to your technical expertise, we expect respect, opinions, and thoughtful input. 

How we work?

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

About SilverSky

We are a global cyber security company with nearly 25 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. With SilverSky, things are looking up. Follow us on X and LinkedIn to learn more.