Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for an experienced, high-energy senior engineer for our Digital Engineering team. You will use proven testing practices to foster excellence in our products. This includes usage and development of tools and frameworks necessary to support testing and release builds. You will apply your technical knowledge, leadership skills, software development methodologies, best test practices, and proven processes to consistently deliver great quality products in a predictable manner.
Responsibilities:
· Software testing and quality assurance of Five9 Virtual Contact Center applications, working under Agile software development environment
· Provide technical leadership to design test plans for native cloud applications built in Google Cloud Platform (GCP)
· Lead Quality and Automation initiatives across multi-disciplinary teams, coordinating process definition, best practices and efficient usage of infrastructure
· Participate in Agile software development initiatives (standup, grooming and planning sessions, sprint demo and retrospective)
· Working within geographically distributed team of Dev, UX/UI architects, PdM, RM, and QE
Required skills:
· 5+ years’ experience in the SaaS industry, understanding of SW development process and testing methodologies
· Knowledge of SW version control, bug-tracking, and test management systems
· Experience in front-end testing of Web based apps
· Experience of testing back-end, micro-services, API testing
· Troubleshooting and analytical skills, logs analysis
· Proven experience in building, maintaining, and supporting test solutions for enterprise SaaS applications
· CS/EE degree or equivalent with 5+ years of proven related experience
· Practical experience with DBMS (MySQL desirable)
· Basic knowledge of UNIX/Linux
· Knowledge of programming techniques and algorithms (OOP, multithreading, script languages such as Java Script or Python)
· Solid knowledge of Web UI Automation with tools like Selenium
· Good technical English reading, writing, and verbal skills
· Strong coaching and mentoring skills
· Strong interpersonal, reliable and communication skills
Desirable skills:
· Cloud platform experience such as AWS, GCP, or Azure
· Knowledge of Cloud Infrastructure automation software tools
· Experience in Java Integrated Development Environment (Eclipse, InteliJ, etc.)
· Experience in Test Automation projects for cloud computing solutions (private or public)
· Experience with security protocols (i.e., OWASP Top Ten, PCI Compliance, and data encryption standards)
· Basic knowledge of VoIP, ISDN, PSTN
· Experience with high-volume transactional systems
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-ND1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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