SNOW Automation Developer (ServiceNow, ITSM, CSM, development, scripting)
Job Description
Overview:
We are seeking a skilled ServiceNow Developer to join our IT team and play a key role in the design, development, and implementation of ServiceNow solutions. The ideal candidate will possess a deep understanding of the ServiceNow platform and expertise in delivering scalable, high-quality workflows that enhance business efficiency
Scope:
In this role, you will be involved in working on automation tasks related to ServiceNow. The role may involve developing web and scripting-based automation solutions as well as CI/CD pipelines.
Primary Responsibilities:
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Design and Development:
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Develop and configure custom applications, workflows, and integrations on the ServiceNow platform.
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Design, develop, and implement solutions leveraging ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps.
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Customization and Scripting:
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Write and implement client scripts, business rules, UI policies, and other ServiceNow customization elements.
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Leverage APIs and integration tools to connect ServiceNow with external systems.
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Platform Administration:
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Perform routine maintenance, upgrades, and support for the ServiceNow platform.
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Manage access controls, roles, and permissions to maintain platform security and integrity.
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Collaboration:
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Work with business analysts, stakeholders, and process owners to gather requirements and ensure solutions align with business needs.
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Collaborate with cross-functional teams to implement end-to-end workflows and integrations.
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Testing and Troubleshooting:
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Conduct unit testing and troubleshooting to ensure solutions meet functional and technical requirements.
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Resolve platform issues and optimize performance.
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Documentation and Training:
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Create and maintain technical documentation for customizations, configurations, and workflows.
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Provide training and support to end-users and internal teams as needed.
What we are looking for:
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Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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Proven experience as a ServiceNow Developer, with a focus on implementing and customizing the platform.
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Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps.
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Proficiency in scripting languages such as JavaScript, HTML/CSS, and AngularJS.
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Experience with ServiceNow integrations using REST, SOAP, or other APIs.
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Familiarity with ITIL processes and best practices.
Preferred
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ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).
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Experience with ServiceNow Discovery, CMDB, or Service Mapping.
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Knowledge of Agile/Scrum methodologies.
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Strong problem-solving skills and attention to detail.
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Excellent communication and collaboration abilities.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
The Anglian Water's @one Alliance is a partnership consisting of 8 companies, who each provide specialised knowledge allowing the @one Alliance to deliver complex delivery projects in the most efficient way, reducing the cost to Anglian Water’s customers.
Within @one Alliance we’ve currently embarked on a huge programme of work costing a massive £1.2 billion. We’ve entered year 5 of our current 5-year Asset Management Period (AMP7) meaning we’re full steam ahead in delivering around 50% of Anglian Water’s capital delivery projects.
Our partners are Anglian Water Asset Delivery, Balfour Beatty, Barhale, Binnies, Mott MacDonald Bentley (MMB), SWECO, SKANSKA and MWH Treatment. Employees in the @one Alliance are employed across all our partner companies and work together to deliver complex programmes of work.
The @one Alliance is currently working on over 700 projects all designed to improve and expand the Anglian Water network to better serve existing customers and help ensure supply for future customers as well.
As we move into AMP (Asset Management Period 8) in 2025, our work is set to increase from a £1.2 to an approximate £2.6 billion programme of works….so there has never been a better time to join us on our journey!
Take a look at our jobs page to see the options available to you
