If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.
Think loyalty programs, SMS and email marketing, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.
With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.
Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.
Yotpo is looking for an SMS Overlay Manager who will work with our Sales Teams. This person’s SMS domain expertise, technical know-how, and deep E-Commerce knowledge will help to drive revenue by building confidence in our sales prospects. Working hand-in-hand with our Account Executives and Account Managers, the SMS Overlay Manager will ensure our prospective clients see the full value of the Yotpo Platform and how it can best integrate and suit the business needs of their organization in optimizing their SMS marketing channel.
To achieve these goals, the SMS Overlay Manager will work closely with the prospect at various stages of a deal cycle to understand the problem to be solved fully. This will then be followed by recommending and demonstrating appropriate creative solutions, building and delivering business cases, and telling stories in a compelling narrative to convince prospective customers of the value of Yotpo’s SMS offering. He/she will serve as the primary conduit between sales, product management, R&D, and our post-sales teams, communicating the needs of prospects and advising around potential product enhancements and service requirements. The SMS Overlay Manager will work to scope out an ideal implementation path, develop technical deliverables, and determine all necessary resources prior to a client’s deployment, including the required involvement of Yotpo’s partners.
How you'll make an impact:
- Work with the Yotpo Account Executives and Account Managers to help them close SMS deals by providing technical, product, and business expertise internally and directly to prospects.
- Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, uncovering and solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI
- Ensure potential customers understand the solution (technical & services) and resource requirements for successful implementation
- Collaborate with Account Executives on planning, creating, and delivering business cases to a prospect
- Develop a mastery of the Yotpo SMS Platform to provide ownership of pre-sales support materials, preparation of standardized demos, upgrades to sales talk tracks and tactics for use by the wider team, and the training of the Sales team.
About you:
- 5+ years experience working in house for DTC E-commerce brands, with direct involvement in and/or ownership of the brand’s SMS / Email channels and responsibility for customer retention efforts. or 3+ years’ relevant experience in a pre-sales engineering, solutions engineering, customer success, and/or consulting role.
- Excellent presentation skills and confidence in front of larger audiences.
- Ability to articulate and document both product-specific as well as high-level technical solutions to solve customers’ business problems.
- Experience in eCommerce and/or business software (SaaS).
- Digital marketing and/or advertising technology experience preferred.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
- 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
- 100% coverage of employee dental + vision premiums.
- Comprehensive life and disability insurance.
- Flexible Time Off (FTO) policy, sick time, and paid holidays.
- Equity in options.
- Company sponsored 401K matching.
- Pre-tax Commuter and Healthcare benefits.
- Comprehensive paid leave for new parents and Dependent Care FSA.
- Individualized career development, rewards, and recognition.
- Wellness and philanthropic programming and events.
- We are now working in a flexible hybrid capacity, going into the office 3 days per week.
Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base salary $90,000- $130,000
In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
#LI-Hybrid
What We Do
Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools online businesses use every day, including Google, Instagram, top eCommerce platforms, and the rest of the martech stack. Yotpo is a Forbes Cloud 100 company with offices worldwide including New York, London, Tel Aviv, Sofia, Australia and growing!
Why Work With Us
The primary perk of working at Yotpo is being surrounded by some of the most intelligent, driven and compassionate people you'll ever encounter. We all work very hard to become better professionals and better people.
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