About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
Reporting to the Inside Sales Manager, the Account Manager will focus on existing customer growth by identifying and selling expansion business opportunities. Working closely with the customer success and marketing teams, you will ensure revenue growth in our existing book of business. Through regular client meetings and strategic planning, you will provide clients with tailored solutions and support. This position will primarily be an inside role but may require occasional travel.
WHAT YOU’LL DO:
First 30 Days
- Gain a complete understanding of the company’s products and value proposition.
- Become proficient in the company’s CRM tools and sales methodology.
- Observe client meetings and sales presentations conducted by current team members.
- Develop knowledge of current client accounts and ongoing projects.
- Gain an understanding of the company’s organizational structure.
- Review the client portfolio and begin to gain an initial understanding of key accounts.
First 60 Days
- Work with the customer success team to understand the current customer landscape.
- Master the discovery and the sales pitch for different products, overcome common objections, and articulate the company’s value proposition.
- Begin to close add on business from inbound sources.
- Manage your business in the CRM system.
- Complete all other onboarding activities as required.
First 120+ Days
- Continuing to close add on business to existing clients.
- Prospecting new add on opportunities.
- Meeting with partners and clients.
- Developing and executing account strategies.
- Celebrating successes!
Seeking an Account Manager with these previous experiences and capabilities:
- Must be energetic, well-spoken, and eager to build strong client relationships and drive revenue growth.
- Ability to multi-task, prioritize, and manage time effectively.
- At least one year of experience in account management, sales, or customer success.
- Track record of achieving sales targets.
- Strong phone presence and communication skills.
- Proficient with corporate productivity tools and CRM systems.
- Excellent verbal and written communication skills.
- Strong listening and presentation skills.
Benefits
We offer a competitive benefits program including:
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
