Account Manager, Square Japan

Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. Our Account Managers partner with Sales, Product and Marketing teams to understand our existing sellers, meet their needs and grow their businesses with Square solutions. We are looking for an Account Manager to join our Japan team, supporting our sellers throughout the country. You will be based out of the Tokyo office but will have the option to work from home.
Reporting to the Head of Japan Sales & Account Management, you will be an experienced account manager, upselling and cross-selling to a varied size and complexity of existing customers, able to understand the unique challenges and opportunities for new markets. You will partner with local and global Square operational teams to help shape processes, systems, and metrics to ensure long term success of our seller base, specifically in Japan.
You will:

• Work with high-growth businesses early in their life cycle
• Grow and retain our Micro and SMB seller base
• Understand customer needs and Japanese market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
• Use Square's value propositions to negotiate custom pricing
• Cross sell and upsell products and features through deep discovery, education and product onboarding support
• Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs and growth opportunities in Japan
• Work with Square go-to-market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights, and help us win in Japan
• Achieve (exceed) targets - revenue outputs, inputs, retention, growth, customer satisfaction, and operational goals

You have:

• The ability to work with Japan-based customers in Japanese (phone and writing), and global Square colleagues in English (reading and writing)
• 2+ years of Sales, Account Management or Customer Success experience, with experience in SaaS sales, customer retention and relationship management
• Experience discovering and closing sales opportunities, proactively managing a pipeline, and building client relationships to achieve revenue targets
• Comfort in operating within in an emerging market
• Experience establishing communication and engagement with multiple senior team members (internal or external) while being mindful of relevance and adapting communication style to the audience
• Ability to distill complex topics into plain language, making them clear to a broader audience
• Effectiveness in balancing high-volume work with projects
• Highly motivated and goal driven approach
• Experience with small business success in Japan
• Experience using Salesforce or other CRM tool

Please note:

• You must live in Japan (Tokyo or close to) and must be a Japanese Citizenship, Permanent Resident, or be able to provide an appropriate long term Work Visa for Japan (Sponsorship is not available for this position)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we aim to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.