SmartGov Implementation Specialist

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.

Granicus is looking for an Implementation Specialist. This role lives within the customer experience arm of the Granicus’ Digital Communications and Engagement Implementation Team. This team enables our government clients (government agencies) on our community engagement platform, partnering with customers to enhance the way that government organizations support their communities through engagement. Implementation Specialists (IS’s) split their time between managing digital communications projects for new and existing clients, and supporting Implementation Consultants (IC’S) and Project Managers (PM’s) on larger scale new client projects. IS’s work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach to ensure client success.

What your impact will look like:

• Lead and manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Advocate and evangelize “best practice” approaches to client implementations to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
• Clarify and drive implementation commitments
• Support Implementation Consultants and Project Managers on large-scale, new client implementations
• Facilitate online trainings and various working sessions for client administrators
• Establish and maintain clear chains of accountability within Granicus and client organizations
• Maintain project plans and other forms of communications regarding status and issues for assigned engagements.
• Manage system-wide projects in partnership with Product Development SECURITY REQUIREMENT:
• Responsible for Granicus information security by appropriately preserving the confidentiality, integrity, and availability (CIA) of Granicus information assets in accordance with the company's information security program.

You'll love this job if:

• Experience implementing and managing implementation projects with large organizations
• 1 – 2 years of experience working in customer experience/service/support
• Passion for public sector success
• Committed to understanding client goals and relating them back to Granicus solutions to help clients achieve measurable success within their organizations
• Excitement for managing multiple projects in a dynamic environment with competing demands
• World-class problem-solving skills
• Excellent and proactive communication skills via multiple formats (oral and written) both with internal stakeholders and customers
• Project Management, preferably with public sector clients
• Familiarity with any combination of responsive email template design (HTML/CSS), 508 compliance, social media, SMS, RSS, Content Management Systems, analytics platforms, project management tools and online training solutions is preferred Strongly preferred if you:
• Have community engagement experience
• You have experience working with remote teams
• You have experience working with tech/software

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.