Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
The Iron Bow Customer Experience Skill Bridge Program will be an 88-day internship, a total of three months or 12 weeks. At the end of the training period the intern will be assessed on his knowledge of the curriculum for that designated training slot.
Week 1 – Orientation
- Office Safety Orientation- Learning emergency procedures, building safety monitoring, and any applicable OSHA regulations, depending on the specifics of the work centers.
- Explain how the business works in broad
- Meet employees and match intern with a
- Walk Intern around to the office work centers and conduct virtual meetings with offsite functions.
- Clearly define company culture and
Goal of week 1: Intern fully understands his role in the company and is familiar with what his responsibilities will be as well as what is expected of him in his performance and education regarding Customer Experience.
Week 2 - 11 – Customer Experience Education
- Growth Operations – Build, execute, and institutionalize industry-leading growth processes. Emphasis on B2B business development, customer-focused engagements, metrics tracking, and inter-team communications.
- Project Management – Perform cross-functional coordination with Sales, Marketing, Partner Alliance, CTO, and Bids/Proposals, Customer Success, Data, Design, Product Management, CIO, and Security utilizing the SalesForce platform to deliver product, capture customer feedback, and track sales.
- Growth Strategy Development & Execution – Learn to develop and execute a strategic growth plan that meets customer needs and company growth requirements.
- Metrics – Perform cross-functional coordination and requirements generation to track, record, and report on marketing leads, sales metrics, sales conversion rates, customer Net Promoter Scores, and turnover rates.
- Daily meeting with the company mentor to review and answer any questions and debrief on progress and skills learned that day.
Goal of week 2 – 8: Intern forms a solid foundation of skills that allow him to feel a basic level of confidence in Customer Experience practices and is gradually able to showcase these skills without assistance from the professional technicians.
Week 12 – Summary week and career discussion – evaluate performance of intern and likely offer full time position provided intern meets requirements.
- This will be the final week of the program. We expect the intern to have gained a vast amount of knowledge which will enable the company to take him on with no After going through this 12-week course there is no doubt the intern will have a basic knowledge of everything he must know in order to excel in the future.
Goal of week 12: Honest evaluations of the intern’s performance will be held along with a very possible job offer. The Intern should expect to understand exactly where his weak points are at this point and where he would fit into the business starting out. Salary and benefits will be discussed and planned out carefully at this point.
Daily Routine
0800 – Arrive at office and connect with mentor
0830 – Meetings and training
1000 – 15 minute break
1130 – Lunch break
1400 – 15 minute break
1700 – End of day
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Top Skills
What We Do
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets. Iron Bow relies on our passionate people, long-standing partnerships, and strategic thinking to solve your most critical challenges.
At Iron Bow, our people believe in a culture of transformation and that the future of technology is here to deliver our clients’ missions.
When it comes to our people, we care about the customer's mission, value a culture of teamwork, and believe deeply in the power of technology to transform lives and communities.
#WhatWeDoMatters
Disclaimer: Your privacy and security are important to us. Iron Bow Technologies does not request payment information, personal financial information, or any form of processing fees as part of our recruitment process. Please be cautious of any requests for such information as they may be scams.
Our interviews and communications are conducted through official channels only. This includes emails from verified company domains and phone calls or video conferences scheduled through our official systems.
If you are ever in doubt about the legitimacy of any communication purportedly from us, please do not hesitate to contact us directly at our official contact points for verification. The only domain we use is ironbow.com
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