Site Trainer

Job Description
You have a minimum of four years of experience in technical and soft skill training, professional instruction, and presentation. You also bring a wealth of expertise in training data analysis and exceptional written communication skills. If you're ready to take the next step in your career, join our team as an Operations Site Trainer, where you'll play a pivotal role in developing our workforce and driving future success.
As a Site Trainer within the Operations team at JPMorganChase, you will deliver new hire and cross-functional training to associates and leaders. You will gain insights into the operations workflow and assess the impact of emerging technologies on future processes. You will also manage multiple training projects in a fast-paced environment, collaborating with operations managers, training developers, and business analysts to ensure successful training implementations.
Job Responsibilities:

• Facilitate classroom, virtual, and floor huddle training sessions to support operations
• Provide evaluation, coaching, and feedback to develop new hires and existing employees on job performance and skill acquisition
• Manage ongoing training programs independently; assess and recommend changes to training programs and provide input into the development of new training programs
• Schedule training, coordinate resources, and maintain records of training sessions and participants
• Monitor and evaluate training effectiveness by deploying measurement and feedback tools
• Leverage subject matter experts to create accurate, realistic, and engaging training material
• Cultivate and maintain strong relationships with management to ensure that the training curriculum addresses gaps and needs
• Support the operation sites during system and production implementation of new procedures and processes
• Maintain the training system environment for ongoing training

Required Qualifications, Capabilities, and Skills:

• Relevant Bachelor's degree or equivalent four-year practical experience in an operation/production, finance institution, or fast-paced business environment
• Minimum four years of experience in technical and soft skill training and development
• Professional instruction and presentation skills
• Ability to effectively deliver technical training content and facilitate discussion through interaction and engagement
• Knowledge of adult learning theories and training development methodologies
• Excellent communication (writing-focused), organization skills, and attention to detail
• Proficient competency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Flexibility in changing work schedules to accommodate 24-hour operations

Preferred Qualifications, Capabilities, and Skills:

• Knowledge in lockbox processing
• Experience in training data analysis
• Fast learner with the ability to adapt and acclimate to new environments quickly
• Strong sense of ownership in personal and team deliverables
• A desire for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
• An innate ability to innovate or identify and improve process efficiencies

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 7 years

Work schedule: Must be flexible to support a 7 day/24-hour operation. Will primarily work Sun-Thur 11pm - 730am, but needs to be able to flex to meet peak business needs. This position will be located at the downtown Chicago location (131 S Dearborn St, Chicago, IL, 60603).
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.