Site Support Engineer

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Key Responsibilities:

• Provide hands-on assistance to end-users, troubleshooting hardware, software, and network-related issues to ensure seamless IT operations.

• Diagnose and resolve technical incidents efficiently, conduct root cause analysis, and escalate complex issues as needed.

• Maintain and update technical documentation, including incident reports, user guides, FAQs, and standard operating procedures.

• Perform routine system health checks, software updates, and preventive maintenance to minimize downtime.

• Work closely with internal teams and vendors to resolve technical issues while ensuring high levels of customer satisfaction.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum 2 years of experience in IT support, desktop support, or system administration.

• Proficiency in Windows/Mac OS, networking, troubleshooting hardware/software issues, and knowledge of IT service management (ITSM) tools.

• Certifications (Preferred): ITIL, Microsoft, or Cisco certifications are an advantage.

• Proficiency in Thai and English for effective communication.

• Strong problem-solving abilities, customer service orientation, and the ability to work independently under minimal supervision.

Learn more about how we deliver excellence for our customers and colleagues: https://www.dxc.com X: https://x.com/DXCTechnology Youtube: https://www.youtube.com/DXCTechnology Instagram: https://www.instagram.com/dxctechnology

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.