Senior Site Reliability Engineer

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
As a member of the CarGurus reliability team, the site reliability engineer will be responsible for defining, maintaining, and promulgating best practices and tools for SRE and observability.
What you'll do

• Linux administration, site reliability best practices, incident management, critical on call.
• Collaborating with Engineering and Product Managers to define SLOs and monitoring of well-designed SLIs
• Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence
• Being the primary point of escalation and on the on call rotation for major engineering incidents
• Owning our Incident Response Process, including conducting blameless Postmortems
• Partnering with Engineering teams to ensure new services are production-ready
• Championing our organizational standards for architecting, observing, deploying, and scaling our products
• Evolving and maintaining our tracing, logging, monitoring, alerting, and other observability systems to increase observability and transparency
• Educating the company on observability tools and troubleshooting techniques and practices
• Making Data-Driven decisions to drive continuous improvement
• Refusing to accept manual work as a solution to areas of weakness

What you'll bring

• Linux administration, SRE theory and vocabulary, basic coding and scripting, production experience, incident management experience.
• A proven background in software engineering with multiple languages and significant relative operational experience running revenue-critical services at scale
• Understanding of technologies beyond coding such as Load Balancing, Configuration Management, Kubernetes, Terraform and Observability Systems
• Comfort in dealing with Incidents and Availability Issues under pressure
• Familiarity and experience working with cloud infrastructure in an AWS environment
• Familiarity with modern best Site Reliability Engineering practices and theory
• Comfort and skill in written and verbal communication across teams and organizations
• Excitement in solving puzzles, discovering how a new service or tool works by identifying the individual components, libraries, and relationships it is built upon
• A bias for action, but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions
• Curiosity and the acceptance that there are always ways to learn and grow
• The desire to be an active contributor in a collaborative and fast-paced environment

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid