At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this position important at Infobip?
We are looking for engineers who enjoy solving problems, have a passion for quality, and are data-driven and analytical. The role we are hiring is Site Reliability Engineer, whose primary focus is on driving reliability initiatives and promoting reliability practices across the organization. SRE understands the client use cases, usage, and impact, establishes and improves the incident management process, drives post-incident reviews where they focus on providing incident (meta)-data and analyzing trends as well as act as advisors on follow-up actions, especially promoting systematical approach and long-term solutions.
The team for which we are hiring has a diverse skill set as they come from different backgrounds, from engineering, product management, testing, account management, routing and customer support. They have acquired that skill set over very long careers which makes them a nightmare for problems and incidents. Currently, they operate as a form center of practice (excellence) and are helping Infobip resolve a diverse set of complex problems in the reliability spectrum.
SREs are:
1. Owners of Incident management and its lifecycle
- Working on process alignment with the rest of the company
- Working on streamlining and process automation
- Driving process adoption and monitoring adoption
- Creating objective and actionable incident reporting (monthly, quarterly, yearly incident reports for management; on-demand product reliability reports)
2. Advisors/Experts on reliability topics (advocating platform reliability)
- Providing onboarding and education on reliability topics and on how to improve reliability
- Driving reliability community/mindset
- Promoting a blameless incident culture
- Identifying risks and promoting a systematical approach to problems and long-term solutions
3. Helping teams define, develop, monitor and maintain SLOs/SLIs for their products
4. Providing a client-centric point of view on incidents and products
5. Shortening incident response times (detect, engage, fix) by helping with troubleshooting and improvements
7. Developing internal tooling to reduce toil and speed up incident response
8. Providing objective quality insights
- Raising awareness of areas of improvement based on historical data
- Providing actionable insights based on quality trends and metrics
- Providing guidance for outliers that are outside of the expected baseline
What will the main responsibilities be?
- Discovering problems, defining, and solving tasks under the guidance of more senior engineers
- Overviewing incidents in a production environment, helping others in complex incident response using incident response strategies
- Troubleshooting platform-wide problems: understanding the big picture and guiding towards resolution of the reliability-related problem
- Actively investing in learning about the development process, technologies, system architecture, platform and products, and client segmentation in Infobip context
- Active participation in the incident review and learning from incidents
- Communicating about problems and solutions on the right level of abstraction depending on the audience (audience having different backgrounds are included in the incident management process)
- Sharing knowledge about problem-solving towards the team/requirement area
- Developing and maintaining tools that are well-tested, secure, and documented
More about you:
- Highschool, Bachelors or Masters degree
- 3 years in positions like Software Engineer, Core Operations Engineer, or similar positions
- Deep technical knowledge of at least one of the following: software languages in backend or frontend development, network technologies, operating systems, virtualization platforms, domains or relation models, querying languages, tooling for monitoring, logging, and alerting, incident management, system/architectural design
- Knowledge of English language, development process, risk analysis, problem solving
- Focus on customer, teamwork skills, curiosity and eagerness to learn, technical skills, execution efficiency, continuous improvement, great analytical and communication skills
When you become a part of Infobip you can expect:
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Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
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Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
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Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
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Connect globally – Work with people from all over the world. We put the “global” in globalization.
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Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...
Talk about a balanced lifestyle!
Apply if you like this job description, and for more details - feel free to contact recruiter Zrinka on LinkedIn 😀
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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