Site Reliability Engineer

About the Role
At NinjaOne we are passionate about building unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services.
English Resume Required.
Location: We are flexible on remote working from home, but you must be located in Brazil, Colombia, Ecuador, or Mexico .
On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning.
What you'll be doing

• Diagnose and resolve complex application and infrastructure issues
• Participate in our 24x7 on-call rotation, SCRUM, and deployment planning
• Perform Root Cause Analysis (RCA) and provide recommendations for application teams
• Improve availability and reduce customer impact using Industry best observability tools
• Ensure best-practice and security-minded architecture by influencing design decisions
• Create and maintain technical documentation and SOP's
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure
• Other duties as needed

About You

• 5+ years' experience in DevOps and/or Site Reliability Engineering roles
• 3+ years' experience with an object-oriented language (preferably Java, .NET or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstratable knowledge of Observability tools (New Relic, Splunk, DataDog)
• Comprehensive experience with AWS (Amazon Web Services) and its core capabilities (VPC, EC2, ECS, Route53, Fargate, ALB/NLB distributions, etc)
• Experience with cloud automation and infrastructure-as-code (IaC) toolsets, primarily CloudFormation but also including Terraform, Helm and Ansible. CDK a plus.
• Good understanding of containers, Fargate, Kubernetes, and overall distributed microservice architectures
• Passionate about automation, security, and self-service environments/portals
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
Our flexible working hours with home office options enable you to successfully balance your personal life and your job. Grow personally and together with one of the fastest growing companies globally. Develop your skills through our renowned training platform. Receive competitive compensation. Collaborate with an amazing international workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Additional Information
This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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